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Windows Vista Build 6002 "Not Genuine" Issue RRS feed

  • Question

  • I cannot work whole day because of this problem.

    This is the copy when I run MGA diagnostic tool.

    I have DELL Inspirion with Procuct Key label attached on the computer case.

    What should I do next?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-8QV8V-DVBQ3-D4CB9
    Windows Product Key Hash: 7khqftlf5oKMM1IqQJUBTewAYPw=
    Windows Product ID: 89583-OEM-7410072-76136
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {CECAF6CE-6C4C-44CF-B114-C81AC0900338}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-458-80080005_025D1FF3-344-80080005_025D1FF3-229-80080005_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CECAF6CE-6C4C-44CF-B114-C81AC0900338}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-D4CB9</PKey><PID>89583-OEM-7410072-76136</PID><PIDType>8</PIDType><SID>S-1-5-21-2520078203-1601793233-2838390834</SID><SYSTEM/><BIOS/><HWID>FE310500010000F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65970</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(2000, 5) Microsoft VBScript runtime error: Object required: 'g_objWMIService'

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    FX09  
      DMY2   DELL    FX09  
      SSDT   PmRef  CpuPm

     

    Friday, June 3, 2011 3:47 PM

Answers

  • "ERicKim2000" wrote in message news:c45d6dd5-4516-4e29-bbb7-829899ff07a9...

    I cannot work whole day because of this problem.

    This is the copy when I run MGA diagnostic tool.

    I have DELL Inspirion with Procuct Key label attached on the computer case.

    What should I do next?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-8QV8V-DVBQ3-D4CB9
    Windows Product Key Hash: 7khqftlf5oKMM1IqQJUBTewAYPw=
    Windows Product ID: 89583-OEM-7410072-76136
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(2000, 5) Microsoft VBScript runtime error: Object required: 'g_objWMIService'

     


    well, that's a new one!
     
    I have to admit that I don't recall ever seeing that one before - so this is pretty much guesswork....
    Please try the below steps to recreate the Licensing Store files.  This may resolve the issue.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.
     
     Reboot
     
    Once complete, please post back with a new MGADiag report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 3, 2011 8:25 PM
    Moderator

All replies

  • "ERicKim2000" wrote in message news:c45d6dd5-4516-4e29-bbb7-829899ff07a9...

    I cannot work whole day because of this problem.

    This is the copy when I run MGA diagnostic tool.

    I have DELL Inspirion with Procuct Key label attached on the computer case.

    What should I do next?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-8QV8V-DVBQ3-D4CB9
    Windows Product Key Hash: 7khqftlf5oKMM1IqQJUBTewAYPw=
    Windows Product ID: 89583-OEM-7410072-76136
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(2000, 5) Microsoft VBScript runtime error: Object required: 'g_objWMIService'

     


    well, that's a new one!
     
    I have to admit that I don't recall ever seeing that one before - so this is pretty much guesswork....
    Please try the below steps to recreate the Licensing Store files.  This may resolve the issue.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.
     
     Reboot
     
    Once complete, please post back with a new MGADiag report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 3, 2011 8:25 PM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.
    Darin MS
    • Proposed as answer by Sphoorthi Friday, June 17, 2011 4:38 PM
    Wednesday, June 8, 2011 9:37 PM
  • Hello I have got the same issue and I tried the above Solution. After I entered the command "net stop slsvc" The Software Licensing service was stopped successfully. Here Comes the main Issue, When I entered "cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Softwar eLicensing" Its saying " Path not found and when I checked Followed the Path on my Laptop there is nothing called " AppData" .  So I could go up to NetworkService. What to do now. Please let me know ASAP. Otherwise I can't use my Laptop.

    FYI,  Under Windows-->ServiceProfiles-->NetworkServices the folders I have got are:

    Desktop  Documents  Downloads Favorites Links  Music  Pictures Saved Games Videos

     

    I can't see AppData there...

     

    Thanks & Regards

    Naga Sphoorthi

     

     

     

     

    Friday, June 17, 2011 4:33 PM
  • "Sphoorthi" wrote in message news:56afcd6e-8317-41e8-8257-87b4af194e97...

    Hello I have got the same issue and I tried the above Solution. After I entered the command "net stop slsvc" The Software Licensing service was stopped successfully. Here Comes the main Issue, When I entered "cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Softwar eLicensing" Its saying " Path not found and when I checked Followed the Path on my Laptop there is nothing called " AppData" .  So I could go up to NetworkService. What to do now. Please let me know ASAP. Otherwise I can't use my Laptop.

    FYI,  Under Windows-->ServiceProfiles-->NetworkServices the folders I have got are:

    Desktop  Documents  Downloads Favorites Links  Music  Pictures Saved Games Videos

     

    I can't see AppData there...

     

    Thanks & Regards

    Naga Sphoorthi

     

     

     

     


    Sorry - there's a typo in the instructions at that point
    Here's the correct set.....
    Please try the below steps to recreate the Store files.  This may resolve the issue.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.
     
     Reboot
     
    Once complete, please post back with a new MGADiag report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 17, 2011 4:36 PM
    Moderator