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defective Product Key - please advise RRS feed

  • Question

  • Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {3A6C783D-E9EC-4013-8BC2-A4274E942EEE}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3A6C783D-E9EC-4013-8BC2-A4274E942EEE}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-3884689556-2974044770-1316217017</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 5920G    </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v1.3811</Version><SMBIOSVersion major="2" minor="4"/><Date>20080314000000.000000+000</Date></BIOS><HWID>FF303507018400F8</HWID><UserLCID>040D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    ----------------------------------------------------------------------------------------------------------

    1. this is en edition of Windows vista home premium

    5. I am typing in the Product Key that it came with and it is saying it is incorrect

    what is "OEM Software" or "OEM Product" ??
    Thursday, July 17, 2008 3:26 PM

Answers

  • Hi David,

     

      Your Diagnostic Report shows Vista as Activated and Genuine, so I do not think that Vista is asking for a the Product Key. 

     

      Your Diagnostic Report also shows that the copy of Office, that you have, is a Trial Version (Office Status: 102 = Trial Version).  Once a Trial version of Office reaches the end of it's trial period, it will ask for a Office Product Key (the Product Key on the sticker on your computer is for Vista). To resolve the issue, you would either need to

     

    1) Buy a full copy of Office and use the Product Key that comes in that box to turn the Trial version into a Full version.

    or

    2) Uninstall that trial version of Office.

     

    Hope that helps,

    Darin 

     

    Tuesday, July 22, 2008 5:47 PM

All replies

  • Hi david25,

     

      Are you trying to enter the product key (found on the sticker on the side or bottom of your computer) in to Office?

     

      If so, please see the thead titled ""Not a Valid Product Key" error in Office" at http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2603444&SiteID=25 for assistance.

     

     

      If you are getting an error when entering into Windows, your Vista is currently Genuine, please explain why you are trying to change product keys. Is Vista telling you to?

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Friday, July 18, 2008 11:25 PM
  •  

    first of i am not trying to chenge my windows

    second sence i bot this computer in italy & i speak it a littel

     i'm getting a messege that seys "apri nuova nota rapida"

    and it translate to: "open new note quick" i press the the smoll icon on the right side that said and its asking for my product key

    i try using the one i have (found on the sticker on the bottom of my computer) and it seys its folty.

     now as i said i understemd italian but not good enogh to go to your italian site and ask so please i realy need your help beacase i mey be a lot of things but a computer engnire i am not.

    thank you for the repid risponse time

    hop to hear frome you soon

    david

    p.s

    my product key on the sticker on the bottom of my computer isn't close to the one thet the windows verifecation

    progrem said i have.

    Saturday, July 19, 2008 12:35 PM
  • Hi David,

     

      Your Diagnostic Report shows Vista as Activated and Genuine, so I do not think that Vista is asking for a the Product Key. 

     

      Your Diagnostic Report also shows that the copy of Office, that you have, is a Trial Version (Office Status: 102 = Trial Version).  Once a Trial version of Office reaches the end of it's trial period, it will ask for a Office Product Key (the Product Key on the sticker on your computer is for Vista). To resolve the issue, you would either need to

     

    1) Buy a full copy of Office and use the Product Key that comes in that box to turn the Trial version into a Full version.

    or

    2) Uninstall that trial version of Office.

     

    Hope that helps,

    Darin 

     

    Tuesday, July 22, 2008 5:47 PM