Issue with windows app not opening after update RRS feed

  • Question

  • We developed a Windows Metro application in WinJS platform and are trying to sideload it. WinJS referenced in the apps and it is a Metro type app which works on touch interface. The installation package is created from visual studio and it uses PowerShell to install.

    Application works perfectly in most of the computers, but in some Win 8.1 system it crashes after its update is installed and app is launched. We see the splash screen with the app running in background, but the app is shown minimized in desktop and not able to maximize. It does not affect other win apps.

    We found that the registry settings of old version of the application is not removed and new settings are inserted in a separate location. That is registry settings are duplicated for this app. When the old registry settings are removed manually, the application works. We tried uninstalling the app again and reinstalling it but that does not resolve the issue, registry settings are not removed. Normally uninstall and reinstall removes the old registry and inserts a new one, but here is not done and we have to do it manually.

    How can we solve this issue permanently? 

    Friday, August 4, 2017 1:25 PM

All replies

  • Is there anything in the event log about the app issue?
    Saturday, August 5, 2017 2:28 PM
  • Hi Neeraj,

    Since your issue was occurred on some win8.1 system, in most of the computers, it works well. So, this is not a development issue. It’s out of the scope for this forum. You’d better ask in answer site: https://answers.microsoft.com/en-us/ 

    Best Regards,

    Xavier Eoro

    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Monday, August 7, 2017 2:30 AM