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  • Question

  • I can't get the firewall to start. I have tried resetting the computor.

    Also Live Onecare won't update. Help!

    Friday, August 29, 2008 3:50 PM

Answers

All replies

  • First thing to do is check the date and time of your PC clock. Be sure to verify the year, too... If it is wrong, change it and reboot.

     

    If the date/time are correct, try the Firewall repair tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2468376&SiteID=2

     

    And this post contains Information to help troubleshoot and resolve update problems -

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1286736&SiteID=2

    However, I think that the two problems are related and may be as simple as your PC date/time.

     

    If you are unable to resolve the problem through the above information, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Friday, August 29, 2008 6:05 PM
    Moderator
  • Make sure no third party security appluication is installed in the system.

    For firewall try this tool
    OneCare firewall repair tool
    http://www.microsoft.com/downloads/details.aspx?FamilyID=7ee728a2-3c67-4a12-8d7e-954e86233206&DisplayLang=en

    For the issue that it wont update.
    CaclsDeleteDB tool
    http://www.microsoft.com/downloads/details.aspx?FamilyID=4bc2594b-95ab-4235-b5b8-41656b38480f&DisplayLang=en

    AntiMalware repair tool
    http://www.microsoft.com/downloads/details.aspx?FamilyID=70adca25-950c-4b1b-a5e2-297e80aa67b1&DisplayLang=en


    Friday, August 29, 2008 6:11 PM