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New Country...no XP?? RRS feed

  • Question

  • Hi!

    i got my XP when i bought my computer- i mean, its already installed in my computer. it has a sticker on the top with  the product key and everything. When i moved from seattle to sweden (marriage) i brought my computer here, with me. And today i tried to upgrade to Media Player 11 and it says my XP isnt valid...what happened??  I worked normal in seattle...could it be the ISP? Im very confused... Can you help?? Please, please??

    Thank you!!

    Missy K

    Friday, June 9, 2006 12:40 PM

Answers

  • Hiyati,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool here and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

    -Derrick

    Thursday, June 29, 2006 7:40 PM

All replies

  • Hiyati:

    To help me understand the issue further can you please follow the steps below?

    1. Download and run the WGA Diagnostic Tool  http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the WGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard". Paste the results into your forum response.

     

    Thanks,

    Greg

     

     

    Friday, June 9, 2006 3:22 PM
  • Hi Greg- thanks for getting back to me so quickly...here's what it pulls up...

    WGA Diagnostic Data (1.5.0530.2):

    --------------------

    Genuine Validation Status: Not Activated

    Windows Product Key: *****-*****-DGKK3-2C49T-3WJR3

    Windows Product Key Hash: 15xkUZT2suikimzsTQtsMHb0dW4=

    Windows Product ID: 55274-OEM-2212725-75341

    Windows Product ID Type: 3

    Windows License Type: COA/Sysem Builder

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    Download Center code: Retrieving code...

    ID: 13580f74-4fd5-4367-a328-787b4be6f682

    Is Admin: Yes

    AutoDial:

    Registry: 0x0

    WGA Version: Registered, 1.3.254.0.

    Signature Type: Unknown.

    Validation Diagnostic:

    Scan: Complete

    Cryptography: Complete

    Office Status: 109

    Office Diagnostics: B4D0AA8B-467-80070002

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>13580f74-4fd5-4367-a328-787b4be6f682</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-3WJR3</PKey><PID>55274-OEM-2212725-75341</PID><PIDType>3</PIDType><SID>S-1-5-21-1390067357-1035525444-725345543</SID><SYSTEM><Manufacturer>COMPAQ</Manufacturer><Model>Evo D300v</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.08</Version><SMBIOSVersion major="2" minor="3"/><Date>20020111000000.000000+000</Date></BIOS><HWID>FCB439870184C05E</HWID><UserLCID>041D</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Europe de l'Ouest(GMT+01:00)</TimeZone></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

    Saturday, June 10, 2006 3:23 AM
  • Hiyati:

     

    Please go to www.microsoft.com/genuine and click Validate. Then redo the diagnostics and let us know! There seems to be a few mismatches that should be fixed by revalidating - before we can continue.

     

    THanks!

    -Phil Liu

    Sunday, June 11, 2006 4:24 AM
  • Is that what i was doing wrong?? I feel like a dork...Here's what it says...

    WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-JG688-WFDQQ-DP7D2
    Windows Product Key Hash: GNEMie+guVCpTzrr/JLLipPQgqQ=
    Windows Product ID: 55274-641-3093767-23581
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    Download Center code: STHMXH9
    ID: 23c84396-701c-472e-a6b0-bb5877c6cbc3
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    Office Details: <GenuineResults><MachineData><UGUID>23c84396-701c-472e-a6b0-bb5877c6cbc3</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><PKey>*****-*****-*****-*****-DP7D2</PKey><PID>55274-641-3093767-23581</PID><PIDType>1</PIDType><SID>S-1-5-21-1614895754-583907252-839522115</SID><SYSTEM><Manufacturer>COMPAQ</Manufacturer><Model>Evo D300v</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.08</Version><SMBIOSVersion major="2" minor="3"/><Date>20020111******.******+***</Date></BIOS><HWID>99B639870184C05E</HWID><UserLCID>041D</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Europe de l'Ouest(GMT+01:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Sunday, June 11, 2006 11:13 PM
  • Hiyati,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool here and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

    -Derrick

    Thursday, June 29, 2006 7:40 PM