Answered by:
New Country...no XP??

Question
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Hi!
i got my XP when i bought my computer- i mean, its already installed in my computer. it has a sticker on the top with the product key and everything. When i moved from seattle to sweden (marriage) i brought my computer here, with me. And today i tried to upgrade to Media Player 11 and it says my XP isnt valid...what happened?? I worked normal in seattle...could it be the ISP? Im very confused... Can you help?? Please, please??
Thank you!!
Missy K
Friday, June 9, 2006 12:40 PM
Answers
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Hiyati,
Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.
To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:
http://www.microsoft.com/genuine/diag/
If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool here and post the information for us.
http://go.microsoft.com/fwlink/?linkid=52012
Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.
http://support.microsoft.com/kb/315341/en-us
Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.
We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409
Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.
-Derrick
Thursday, June 29, 2006 7:40 PM
All replies
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Hiyati:
To help me understand the issue further can you please follow the steps below?
1. Download and run the WGA Diagnostic Tool http://go.microsoft.com/fwlink/?linkid=52012
2. After running the WGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard". Paste the results into your forum response.
Thanks,
Greg
Friday, June 9, 2006 3:22 PM -
Hi Greg- thanks for getting back to me so quickly...here's what it pulls up...
WGA Diagnostic Data (1.5.0530.2):
--------------------
Genuine Validation Status: Not Activated
Windows Product Key: *****-*****-DGKK3-2C49T-3WJR3
Windows Product Key Hash: 15xkUZT2suikimzsTQtsMHb0dW4=
Windows Product ID: 55274-OEM-2212725-75341
Windows Product ID Type: 3
Windows License Type: COA/Sysem Builder
Windows OS version: 5.1.2600.2.00010100.2.0.pro
Download Center code: Retrieving code...
ID: 13580f74-4fd5-4367-a328-787b4be6f682
Is Admin: Yes
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.3.254.0.
Signature Type: Unknown.
Validation Diagnostic:
Scan: Complete
Cryptography: Complete
Office Status: 109
Office Diagnostics: B4D0AA8B-467-80070002
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
Office Details: <GenuineResults><MachineData><UGUID>13580f74-4fd5-4367-a328-787b4be6f682</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-3WJR3</PKey><PID>55274-OEM-2212725-75341</PID><PIDType>3</PIDType><SID>S-1-5-21-1390067357-1035525444-725345543</SID><SYSTEM><Manufacturer>COMPAQ</Manufacturer><Model>Evo D300v</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.08</Version><SMBIOSVersion major="2" minor="3"/><Date>20020111000000.000000+000</Date></BIOS><HWID>FCB439870184C05E</HWID><UserLCID>041D</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Europe de l'Ouest(GMT+01:00)</TimeZone></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
Saturday, June 10, 2006 3:23 AM -
Hiyati:
Please go to www.microsoft.com/genuine and click Validate. Then redo the diagnostics and let us know! There seems to be a few mismatches that should be fixed by revalidating - before we can continue.
THanks!
-Phil Liu
Sunday, June 11, 2006 4:24 AM -
Is that what i was doing wrong?? I feel like a dork...Here's what it says...
WGA Diagnostic Data (1.5.0530.2):
--------------------
Genuine Validation Status: Blocked VLK
Windows Product Key: *****-*****-JG688-WFDQQ-DP7D2
Windows Product Key Hash: GNEMie+guVCpTzrr/JLLipPQgqQ=
Windows Product ID: 55274-641-3093767-23581
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.0.0.pro
Download Center code: STHMXH9
ID: 23c84396-701c-472e-a6b0-bb5877c6cbc3
Is Admin: Yes
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.5.530.0.
Signature Type: Microsoft.
Validation Diagnostic:Scan: Complete
Cryptography: CompleteOffice Status: 109
Office Diagnostics: B4D0AA8B-467-80070002Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control:
Active scripting:
Script ActiveX controls marked as safe for scripting:Office Details: <GenuineResults><MachineData><UGUID>23c84396-701c-472e-a6b0-bb5877c6cbc3</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><PKey>*****-*****-*****-*****-DP7D2</PKey><PID>55274-641-3093767-23581</PID><PIDType>1</PIDType><SID>S-1-5-21-1614895754-583907252-839522115</SID><SYSTEM><Manufacturer>COMPAQ</Manufacturer><Model>Evo D300v</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.08</Version><SMBIOSVersion major="2" minor="3"/><Date>20020111******.******+***</Date></BIOS><HWID>99B639870184C05E</HWID><UserLCID>041D</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Europe de l'Ouest(GMT+01:00)</TimeZone></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
Sunday, June 11, 2006 11:13 PM -
Hiyati,
Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.
To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:
http://www.microsoft.com/genuine/diag/
If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool here and post the information for us.
http://go.microsoft.com/fwlink/?linkid=52012
Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.
http://support.microsoft.com/kb/315341/en-us
Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.
We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409
Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.
-Derrick
Thursday, June 29, 2006 7:40 PM