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  • Home Computer has genuine copy of XP validated. Office 2002 is an OEM version loaded from Dell and was activated years ago. The latest update says Office is not validated and needs to be activated but it already is and has been for years. I tried to download a Microsoft FixIt Routine afterwhich I reactivated my office programs and they were accepted. All was fine. However this morning in Outlook the message about not genuine office and it needs to be activated comes up AGAIN. How do I activate an already activated Office suite (again), and how can an OEM version that has been on the computer for years from Dell, and having made it through all previous validation exercises, suddenly not be genuine or needs to be activated again? How can this be fixed and what should I do?
    Friday, October 9, 2009 1:49 PM

Answers

  • Hello KDJEE,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    Microsoft Publisher 2002 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057


    According to the report, both of your OEM licensed installations of Office XP Pro and Publisher 2002 are showing as Genuine.

    First, please visit the Online Diagnostic Page http://www.microsoft.com/genuine/diag/default.aspx? to ensure that your Windows and Internet Explorer have the proper settings.

    Next, please refer to this MS KB article:  http://support.microsoft.com/kb/903275/  You probably have already seen the article because this article has the Microsoft FixIt that you probably ran to try to correct the issue.

    Please scroll down to Method 2 and note the file system location referenced in the manual repair steps, C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data.  On your computer, open up My Computer, change to folder tree view, and navigate thru the file system to check whether your computer has any additional "all users" folders, such as "all users.windows" or something similar.

    If the computer has additional "all users" folders, you must apply the manual fix to all of the "all users" folders.

    Post back to let us know whether this suggestion applies to your situation.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, October 11, 2009 2:44 AM

All replies

  • Hello KDJEE,

    In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, October 9, 2009 5:19 PM
  • HERE IS THE RESULTS
    Thanks KDJEE



    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-VHKFB-DQ3VR-VCP28
    Windows Product Key Hash: b/RRkTdXrbP8bme7cytweqJnzmQ=
    Windows Product ID: 55274-640-1100714-23571
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {C56F780F-5375-43BC-A8D1-86C772F315E2}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    Microsoft Publisher 2002 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C56F780F-5375-43BC-A8D1-86C772F315E2}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VCP28</PKey><PID>55274-640-1100714-23571</PID><PIDType>1</PIDType><SID>S-1-5-21-1229272821-1580818891-682003330</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4600i              </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20031106000000.000000+000</Date></BIOS><HWID>08D9356F01848073</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.8.31.9"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>2E26306C764C66</Val><Hash>YuD1rdLii4FOKYAnP+C++dkIhqE=</Hash><Pid>54186-OEM-1790981-46067</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>B676E2B6CE513C6</Val><Hash>7UUs1CjCXnFqqDCdlXBahrEqkdo=</Hash><Pid>54197-OEM-1691344-76067</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B1D6:Dell Inc|1B1D6:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Saturday, October 10, 2009 4:45 PM
  • Hello KDJEE,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    Microsoft Publisher 2002 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057


    According to the report, both of your OEM licensed installations of Office XP Pro and Publisher 2002 are showing as Genuine.

    First, please visit the Online Diagnostic Page http://www.microsoft.com/genuine/diag/default.aspx? to ensure that your Windows and Internet Explorer have the proper settings.

    Next, please refer to this MS KB article:  http://support.microsoft.com/kb/903275/  You probably have already seen the article because this article has the Microsoft FixIt that you probably ran to try to correct the issue.

    Please scroll down to Method 2 and note the file system location referenced in the manual repair steps, C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data.  On your computer, open up My Computer, change to folder tree view, and navigate thru the file system to check whether your computer has any additional "all users" folders, such as "all users.windows" or something similar.

    If the computer has additional "all users" folders, you must apply the manual fix to all of the "all users" folders.

    Post back to let us know whether this suggestion applies to your situation.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, October 11, 2009 2:44 AM