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CRM 2013 SLA Escalation RRS feed

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    Hi All,

    IN CRM 2013 SLA Items in Case entity, we are having SLA Iteam failure, SLA Item warning, i need three more condition can you please suggest it how can we customize it?

    1.  SLA Item failure after 1 hr

    2.SLA Item Warning after 30 mnts -1

    3.SLA Item Warning after 30 mnts -2

    4.SLA Item Warning after 30 mnts -3

    5.SLA Item Warning after 30 mnts -4

    like that need to send 5 levels of escalations can you guide me how can we achieve this

    Rammohan

    Tuesday, September 30, 2014 1:39 PM