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virus pop up on onecare RRS feed

  • Question

  • Hi can someone help me while my onecare is running every so often I get a warning come up VirTool:Win32/CeeInject.gen!A keeps saying removal Failed can someone help me please regards G Harding

    Wednesday, September 10, 2008 10:00 AM

Answers

All replies

  • Does it say "removal" or "quarantine" failed? If it is the latter, see this post for information about Quarantine Failed - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1548384&SiteID=2

     

    If it is the former, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Wednesday, September 10, 2008 2:02 PM
    Moderator
  • Hey  graham harding

     

     To know more about why it failed to can you send me the detailed logs. Instructions are below how to send the logs.

    Log file cna be found at

     

    Vista

    1. c:\ProgramData\Microsoft\OneCare Protection\Support\MPLOG*(some file which starts with MPLOG)

     

    XP

    2.      c:\Documents and Settings\All Users\Application Data\Microsoft\OneCare Protection\Support\MPLOG*(some file which starts with MPLOG) (This is if you have win xp)

     

    Note : These are hidden so you have to make sure that you enable show hidden files and folders

     

    Let me know if you face any problem in the above steps

     

    You can email  me the logs at

    montyj@microsoft.com

     

    Thanks

    Monty Jain[MSFT]

    Wednesday, September 10, 2008 5:50 PM