virus pop up on onecare RRS feed

  • Question

  • Hi can someone help me while my onecare is running every so often I get a warning come up VirTool:Win32/CeeInject.gen!A keeps saying removal Failed can someone help me please regards G Harding

    Wednesday, September 10, 2008 10:00 AM


All replies

  • Does it say "removal" or "quarantine" failed? If it is the latter, see this post for information about Quarantine Failed - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1548384&SiteID=2


    If it is the former, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2



    Wednesday, September 10, 2008 2:02 PM
  • Hey  graham harding


     To know more about why it failed to can you send me the detailed logs. Instructions are below how to send the logs.

    Log file cna be found at



    1. c:\ProgramData\Microsoft\OneCare Protection\Support\MPLOG*(some file which starts with MPLOG)



    2.      c:\Documents and Settings\All Users\Application Data\Microsoft\OneCare Protection\Support\MPLOG*(some file which starts with MPLOG) (This is if you have win xp)


    Note : These are hidden so you have to make sure that you enable show hidden files and folders


    Let me know if you face any problem in the above steps


    You can email  me the logs at




    Monty Jain[MSFT]

    Wednesday, September 10, 2008 5:50 PM