product key RRS feed

  • Question

  • on 4/27/2007 i bought a copy of windows xp the order #01112014225809 i cannot activate the product key as i all ready have it install on my computer this computer is the only on i have it on ok

    Monday, August 13, 2007 2:18 AM


All replies

  • Billy,


    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.



    Stephen Holm, MS

    WGA Forum Manager

    Monday, August 13, 2007 9:49 PM
  • Billy,


    Also I want to point you here:  http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25.  Please review the pinned entries @ the top of the page. Here you will find FAQs which customers ask one of which is how to change a product key. This may pertain to you. Post back your diag results.  Thank you.



    Stephen Holm, MS


    Monday, August 13, 2007 9:53 PM