can't access circle RRS feed

  • Question

  • After I did the free 6 month renewal of my OneCare I cannot access or view the status of my circle. It prompts me to log in to my account but that has my old e-mail address and it won't let me log in. I thought I had updated my e-mail address but it doesn't seem to have held. My owner portion seems to be working fine.
    Sunday, June 28, 2009 12:11 PM


  • Your LiveID for your subscription is the one you need to log in with. If you changed your subscription LiveID, then this PC still knows your old one and you may need to reinstall OneCare on it.
    Check Help/About... in OneCare on each of your computers to see the subscription ID. Also, check at https://billing.microsoft.com for your susbcription. Note that changing your email address does not change your LiveID for your subscription. If you changed your LiveID at http://account.live.com you may have created an issue with your paid subscription and you may need to contact support.
    Typically, you cannot close a LiveiD or migrate to a new LiveiD when you have paid services assocaited with it. 

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Monday, June 29, 2009 12:22 AM