Not Genuine - 0xC004C4A8 RRS feed

  • Question

  • Hi!


    I bought a pc at Best Buy just over 30 days ago and I am getting a message that says "This copy of Microsoft Window is not genuine."


    When I try to validate it says "The validation service is unable to determine whether this copy of window is genuine."


    This doesn't seem likely since it was purchased at Best Buy.


    I do NOT remember the pc ever asking me to activate Windows at any time.


    Here is my code from the validation service: [0xC004C4A8]


    Do you have any ideas?


    Thank you!


    Friday, April 27, 2007 11:32 PM


All replies


    Please post the results of the WGA diagnostics tool (http://go.microsoft.com/fwlink/?linkid=52012) with any new question. 

    Thank you!

    Saturday, April 28, 2007 1:29 AM
  • Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Windows Product Key: *****-*****-Y9G4F-XKM4F-GFKRQ
    Windows Product Key Hash: fap3GyInsiqINQJlWinXIcL/hmc=
    Windows Product ID: 89578-OEM-7215965-66444
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    ID: 3cc98e08-c846-4ad0-a674-334c7041406f
    Is Admin: No
    Registry: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>3cc98e08-c846-4ad0-a674-334c7041406f</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><PKey>*****-*****-*****-*****-GFKRQ</PKey><PID>89578-OEM-7215965-66444</PID><PIDType>8</PIDType><SID>S-1-5-21-1598655704-364499280-4001214172</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>RK573AA-ABA a1710n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20061215000000.000000+000</Date></BIOS><HWID>68303507018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Wednesday, May 2, 2007 1:11 AM
  • I'm getting that same message on a copy I know to be legit: it was sent to me directly from Microsoft as part of the action pack program.  Oddly enough, I was able to activate the OS when I first installed it, then several weeks later I get messages saying it wasn't activated! The wizard then says the copy is not genuine!  ????


    I don't see how I can run that diagnostic tool, either-- Vista won't let me do ANYTHING but try vainly to activate/authenticate...


    EDIT: I tried phone activation.  No go.

    Wednesday, May 2, 2007 1:55 AM
  • Could the problem be what's described in this thread: http://forums.microsoft.com/genuine/ShowPost.aspx?PostID=1170769&SiteID=25  ?



    Wednesday, May 2, 2007 6:06 PM