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VISTA Home Premium Validation Problem RRS feed

  • Question

  • Hello,

     

    I bought a new computer in March 2007 together with a genuine Microsoft version of Vista Home Premium.

    A couple of days ago, I suddenly could not get access to many functions anymore and I also get a code 80070426 message, that my Vista version is not genuine (which definitely is not true).

    So I ran the WGA program. Here's what it says and I hope, somebody can help me soon.

    Diagnostic Report (1.9.0006.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Online Validation Code: 0x80070426

    Cached Validation Code: N/A, hr = 0x80070426

    Windows Product Key: *****-*****-MDFK8-92TQV-RMKJK

    Windows Product Key Hash: P+CmdiUYFIk03y+ngIbWVbx7GA8=

    Windows Product ID: 89578-OEM-7304167-61987

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.0.6001.2.00010300.1.0.003

    ID: {B706081A-2F0C-4753-AE4D-EBC1F8C963B3}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.69.2

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.080917-1612

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-365-80041010_025D1FF3-230-80041010_025D1FF3-231-1_025D1FF3-518-80040154_025D1FF3-238-80040154_025D1FF3-239-2_025D1FF3-245-80070002_025D1FF3-259-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Tools\Smart Explorer\SmartExplorer.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{B706081A-2F0C-4753-AE4D-EBC1F8C963B3}</UGUID><Version>1.9.0006.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RMKJK</PKey><PID>89578-OEM-7304167-61987</PID><PIDType>3</PIDType><SID>S-1-5-21-1676572445-325442966-2061833687</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0402 </Version><SMBIOSVersion major="2" minor="4"/><Date>20060912000000.000000+000</Date></BIOS><HWID>F4313507018400FA</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software Licensing service is not running.

    HWID Data-->

    HWID Hash Current: PAAAAAIABgABAAEAAQACAAAAAgABAAEAJJR0C5xoZMSmDID4kkXs2C73CIXSG4SC8vQSWyBPkFSsViqF

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

    ACPI Table Name OEMID Value OEMTableID Value

    APIC A M I OEMAPIC

    FACP A M I OEMFACP

    MCFG A M I OEMMCFG

    OEMB A M I AMI_OEM

     

    Monday, February 2, 2009 9:36 PM

Answers

  •  
    Rudi,

      If you are still experiancing this issue, we request that you create a (no cost)Service Request at http://go.microsoft.com/fwlink/?linkid=52029 and post the Confirmation Number in this thread. 

    Please be sure to include, in the Service Request, an email address that we can contact you at. 

    Darin MS


     There are a number of Services that run under Windows and while the Software Licensing Service, itself, is supported by Windows Genuine Advantage, the process for starting and stopping services is a Windows Core sub-system and is outside the focus (and knowledge) of this support.  If the above steps do not resolve your issue, there may be a larger issue with Vista's Services sub-system and we suggest contacting Vista support at http://support.microsoft.com.


    Darin MS
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Tuesday, February 17, 2009 12:58 AM
    Wednesday, February 4, 2009 5:42 PM

All replies

  •   Hello RudiRe,

      In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine (usually it defaults to Non-Genuine). The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

    Note: There are a number of Services that run under Windows and while the Software Licensing Service, itself, is supported by Windows Genuine Advantage, the process for starting and stopping services is a Windows Core sub-system and is outside the focus (and knowledge) of this support.  If the below steps do not resolve your issue, there may be a larger issue with Vista's Services sub-system and we suggest contacting Vista support at http://support.microsoft.com

     Please try the first set of steps and if it does not resolve the issue, move on to the next set.


      The first set of steps are how to set the Software Licensing Service to start at each Vista Start-up.

    1. Click on the Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard.

    3. The Services window should now open.

    4. Scroll down to Software Licensing, then right-click on it and select Properties.

    5. Under the General tab, click on the Stop button.

    6. Set the Startup Type to Automatic, then click Apply.

    7. Next, under Service Status, click on the Start button.

    8. Last, restart your computer.   

     

    The second set of steps are the Manual steps to Force Start the Software Licensing Service. 

    If you have access to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     
    Thank you,
    Darin


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Tuesday, February 3, 2009 10:42 PM
    • Unmarked as answer by Darin Smith MS Thursday, February 12, 2009 7:22 PM
    Tuesday, February 3, 2009 10:41 PM
  •  

    Dear Darin

    thank you very much for your support.

    I tried all three suggestions you gave me.

    I always end up with the following message (losely translated, since I use a german Vista Version)

    "The service "Software Licensing" can not be started.

    Error 3: The system cannot find the path".

    Do you have any advice on how to work around this?

    Regards

    Rudi

    Wednesday, February 4, 2009 1:08 AM
  •  
    Rudi,

      If you are still experiancing this issue, we request that you create a (no cost)Service Request at http://go.microsoft.com/fwlink/?linkid=52029 and post the Confirmation Number in this thread. 

    Please be sure to include, in the Service Request, an email address that we can contact you at. 

    Darin MS


     There are a number of Services that run under Windows and while the Software Licensing Service, itself, is supported by Windows Genuine Advantage, the process for starting and stopping services is a Windows Core sub-system and is outside the focus (and knowledge) of this support.  If the above steps do not resolve your issue, there may be a larger issue with Vista's Services sub-system and we suggest contacting Vista support at http://support.microsoft.com.


    Darin MS
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Tuesday, February 17, 2009 12:58 AM
    Wednesday, February 4, 2009 5:42 PM