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Renued subscription a couple of weeks ago, but have since tossed old PC & have new PC. Now LiveOne Care has me on a trial basis. RRS feed

  • Question

  • I recently renued my subscription a couple of weeks ago, but have since tossed old PC & have new PC. Now LiveOne Care has me on a trial basis. How do I get my subscription transferred to my new PC without jumping thur a bunch of hoops?

     

    Harleigh

    Wednesday, February 20, 2008 3:01 PM

Answers

  • Click the "Subscribe" button in the main window and login with the LiveID you used to purchase/activate OneCare. This should update the subscription status for you.
    Wednesday, February 20, 2008 3:29 PM

All replies

  • Click the "Subscribe" button in the main window and login with the LiveID you used to purchase/activate OneCare. This should update the subscription status for you.
    Wednesday, February 20, 2008 3:29 PM
  • If you know your Subscription LiveID, there's no hoops to jump through. If you don't, there may be some hoops...

     

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    -steve

    Wednesday, February 20, 2008 3:30 PM
    Moderator