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Bought a PC @ Cash Converters, authenticity RRS feed

  • Question

  • So I bought a used PC and I'm thinking I might return it now anyway and buy a new one, but just in case it's possible without paying, is there a way for me to get an updated Windows XP authenticity in this situation?
    Saturday, June 30, 2007 2:31 PM

Answers

  • How to replace lost, broken, or missing Microsoft software or hardware
    http://support.microsoft.com/kb/326246/en-us

    Saturday, June 30, 2007 4:32 PM
    Moderator
  • Whyiscrowdpurpl,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Saturday, June 30, 2007 6:08 PM
  •  Dan at IT Associates wrote:

    Whyiscrowdpurpl,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     It didn't let me log-in with same account.

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key:
    Windows Product Key Hash: zG14BddWJSi9s2Jj0qZDc21SAXo=
    Windows Product ID: 55274-648-5295662-23665
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    ID: {7A57233C-95B2-4F64-81D4-5D1DE4EE6EF9}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: D:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7A57233C-95B2-4F64-81D4-5D1DE4EE6EF9}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8K83T</PKey><PID>55274-648-5295662-23665</PID><PIDType>1</PIDType><SID>S-1-5-21-796845957-562591055-1417001333</SID><SYSTEM><Manufacturer>Packard Bell NEC</Manufacturer><Model>00000000000000000000000</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>2.0a</Version><SMBIOSVersion major="2" minor="3"/><Date>20040910******.******+***</Date></BIOS><HWID>7EC734D70184A053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17618</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    It's a Mac. Kidding says Windows XP - Home Edition but on the computer it's Windows XP Professional. It also says NEC. Was this the info you needed?

    Sunday, July 1, 2007 9:38 AM
  • Fbt.......ktk,

     

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 11), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 5).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are Upgrade only licenses and cannot be used as the original license for the computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Also, please note that the mgadiag utility is identifying your installation of Office XP Pro w/Front Page as being Nongenuine (Office Status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand either genuine Office software or a refund.  In any case, please uninstall the nongenuine Office XP Pro w/Front Page installation from your computer.

    Since the original installation of XP was XP Home, you will have to use the manufacturer-supplied recovery or reinstallation CD to do a clean installation of XP Home.  Be sure to back up and offload any data that you want to save because a clean installation will destroy all user data on the computer.

    Previous posters have reported that it is difficult to get recovery CDs for Packard Bell computers for a reasonable price.  If you cannot get the needed recovery CD, then you can use the genuine hologrammed Microsoft XP Home CDROM that comes with a systembuilder/OEM license for XP (no other XP CDs will work).  This CD will accept the XP Home Product key on your Certificate of Authenticity (CoA), which will allow you to complete installation.  Then, you would do a telephonic activation as described in this MS KB article:  http://support.microsoft.com/kb/307890 

    Monday, July 2, 2007 3:42 AM
  • I tried to return computer but they don't take it back because Cash Converters has the policy which I didn't know of 'No liability for software' whatsoever, so I'm stuck with this one.

     

    Also CDs didn't come with my purchase so I don't own the particular XP Home CD and I can't find out where it is.

     

    Can I send the picture proof of the SoA to Microsoft so they send me a backup CD for $17.95? A guy told me he did that 2 years ago when his thing was invallid.

    Monday, July 2, 2007 10:56 AM
  • fbt...ktk,

     

    As I understand it, the Microsoft policy of replacing lost or damaged XP product CDs applies only to systembuilder/OEM CDs and to retail CDs.  The recovery CDs that would have come with a name-brand computer such as Packard Bell are specific to the individual computer manufacturer and Microsoft does not sell them.

     

    Start at this page http://support.packardbell.com/global/ to find your model of Packard Bell and then research further to see if Recovery CDs are available.  You can also check the online auction sites to see if anyone is selling the CDs for your model of PB.  If you find someone selling the model of PB computer you have, you can always email them and ask them to copy their recovery CDs for you, for which of course you would compensate them.  Or you could look for someone selling the genuine Microsoft hollogramed systembuilder/OEM CD.

     

    Not sure of your location but note that PB stopped selling consumer PCs in the USA before Windows XP came out, so the chances of finding what you need in the USA are pretty slim; you might do better searching UK and European auction sites.

    Monday, July 2, 2007 1:58 PM
  • I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP

    Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a

    Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an

    Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL

    editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade

    licenses ONLY and cannot be used as the original or base license for a new computer.
       
     This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows

    XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to

    alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available

    to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details

    or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system

    and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them

    proof for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid

    for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall

    the non-genuine installation to alleviate any complications.
      
         Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk

    because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting

    if you need further assistance.
     
    Thank you
    Stephen Holm
    WGA Forum Manager

    Monday, July 2, 2007 8:11 PM
  • I went to the store which is a  second hand miscellanies store and they said they won't do anything because they are not liable for software problems. Even though I have a warranty it's a hardware only warranty but they didn't explain this clearly when I bought it.

     

    I'll see how I can get the Home edition and uninstall the XP. Thanks for help.

    Tuesday, July 3, 2007 3:55 AM
  • fbt...ktk,

     

    My personal advice would be to contact the consumer protection agencies of your local government before you give up.  Many localities have consumer protection laws that might force the seller to take back the computer and give you a refund if the seller did not comply with the law by providing you ample notice of its policies.

     

    You might want to report the seller thru the Microsoft reporting mechanism at http://www.microsoft.com/piracy/Reporting.mspx and www.howtotell.com.

     

    The good news is that the computer you have is licensed to run XP Home edition because there is the XP Home CoA affixed to the computer.  The chore now is to get installation media that can put XP Home back onto the computer.

     

    Good Luck!

    Tuesday, July 3, 2007 1:55 PM

All replies

  • How to replace lost, broken, or missing Microsoft software or hardware
    http://support.microsoft.com/kb/326246/en-us

    Saturday, June 30, 2007 4:32 PM
    Moderator
  • Whyiscrowdpurpl,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Saturday, June 30, 2007 6:08 PM
  •  Dan at IT Associates wrote:

    Whyiscrowdpurpl,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     It didn't let me log-in with same account.

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key:
    Windows Product Key Hash: zG14BddWJSi9s2Jj0qZDc21SAXo=
    Windows Product ID: 55274-648-5295662-23665
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    ID: {7A57233C-95B2-4F64-81D4-5D1DE4EE6EF9}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: D:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7A57233C-95B2-4F64-81D4-5D1DE4EE6EF9}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8K83T</PKey><PID>55274-648-5295662-23665</PID><PIDType>1</PIDType><SID>S-1-5-21-796845957-562591055-1417001333</SID><SYSTEM><Manufacturer>Packard Bell NEC</Manufacturer><Model>00000000000000000000000</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>2.0a</Version><SMBIOSVersion major="2" minor="3"/><Date>20040910******.******+***</Date></BIOS><HWID>7EC734D70184A053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17618</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    It's a Mac. Kidding says Windows XP - Home Edition but on the computer it's Windows XP Professional. It also says NEC. Was this the info you needed?

    Sunday, July 1, 2007 9:38 AM
  • Fbt.......ktk,

     

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 11), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 5).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are Upgrade only licenses and cannot be used as the original license for the computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Also, please note that the mgadiag utility is identifying your installation of Office XP Pro w/Front Page as being Nongenuine (Office Status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand either genuine Office software or a refund.  In any case, please uninstall the nongenuine Office XP Pro w/Front Page installation from your computer.

    Since the original installation of XP was XP Home, you will have to use the manufacturer-supplied recovery or reinstallation CD to do a clean installation of XP Home.  Be sure to back up and offload any data that you want to save because a clean installation will destroy all user data on the computer.

    Previous posters have reported that it is difficult to get recovery CDs for Packard Bell computers for a reasonable price.  If you cannot get the needed recovery CD, then you can use the genuine hologrammed Microsoft XP Home CDROM that comes with a systembuilder/OEM license for XP (no other XP CDs will work).  This CD will accept the XP Home Product key on your Certificate of Authenticity (CoA), which will allow you to complete installation.  Then, you would do a telephonic activation as described in this MS KB article:  http://support.microsoft.com/kb/307890 

    Monday, July 2, 2007 3:42 AM
  • I tried to return computer but they don't take it back because Cash Converters has the policy which I didn't know of 'No liability for software' whatsoever, so I'm stuck with this one.

     

    Also CDs didn't come with my purchase so I don't own the particular XP Home CD and I can't find out where it is.

     

    Can I send the picture proof of the SoA to Microsoft so they send me a backup CD for $17.95? A guy told me he did that 2 years ago when his thing was invallid.

    Monday, July 2, 2007 10:56 AM
  • fbt...ktk,

     

    As I understand it, the Microsoft policy of replacing lost or damaged XP product CDs applies only to systembuilder/OEM CDs and to retail CDs.  The recovery CDs that would have come with a name-brand computer such as Packard Bell are specific to the individual computer manufacturer and Microsoft does not sell them.

     

    Start at this page http://support.packardbell.com/global/ to find your model of Packard Bell and then research further to see if Recovery CDs are available.  You can also check the online auction sites to see if anyone is selling the CDs for your model of PB.  If you find someone selling the model of PB computer you have, you can always email them and ask them to copy their recovery CDs for you, for which of course you would compensate them.  Or you could look for someone selling the genuine Microsoft hollogramed systembuilder/OEM CD.

     

    Not sure of your location but note that PB stopped selling consumer PCs in the USA before Windows XP came out, so the chances of finding what you need in the USA are pretty slim; you might do better searching UK and European auction sites.

    Monday, July 2, 2007 1:58 PM
  • I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP

    Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a

    Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an

    Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL

    editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade

    licenses ONLY and cannot be used as the original or base license for a new computer.
       
     This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows

    XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to

    alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available

    to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details

    or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system

    and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them

    proof for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid

    for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall

    the non-genuine installation to alleviate any complications.
      
         Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk

    because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting

    if you need further assistance.
     
    Thank you
    Stephen Holm
    WGA Forum Manager

    Monday, July 2, 2007 8:11 PM
  • I went to the store which is a  second hand miscellanies store and they said they won't do anything because they are not liable for software problems. Even though I have a warranty it's a hardware only warranty but they didn't explain this clearly when I bought it.

     

    I'll see how I can get the Home edition and uninstall the XP. Thanks for help.

    Tuesday, July 3, 2007 3:55 AM
  • fbt...ktk,

     

    My personal advice would be to contact the consumer protection agencies of your local government before you give up.  Many localities have consumer protection laws that might force the seller to take back the computer and give you a refund if the seller did not comply with the law by providing you ample notice of its policies.

     

    You might want to report the seller thru the Microsoft reporting mechanism at http://www.microsoft.com/piracy/Reporting.mspx and www.howtotell.com.

     

    The good news is that the computer you have is licensed to run XP Home edition because there is the XP Home CoA affixed to the computer.  The chore now is to get installation media that can put XP Home back onto the computer.

     

    Good Luck!

    Tuesday, July 3, 2007 1:55 PM