We have a team member leaving our organization. I would like to deactivate their CRM user account and drop from paying 3 licensing fees to 2 in our small organization.
If I do this, wil the CRM records created & maintained by the retiring user be affected?
What are the proper steps to go about doing this? When I go to deactivate the user, Microsoft online tells me that data will be lost.
Also, after deactivating, how do I also downgrade from 3 licenses to 2?
Thank you for any assistance.
S.
sPurkiss