Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Product Key Code RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    I have a HP I purchased a couple of months ago, I am trying to enter my product key code and it is telling me that it is incorrect key. to validate that I have the correct key code and re-enter. I have the correct code. What do I do? I should not have to buy a new key code, being that I have already purchased.
    Wednesday, February 3, 2010 2:58 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question.

    Thank you!

    Carey Frisch
    • Marked as answer by Darin Smith MS Tuesday, February 9, 2010 5:54 PM
    Wednesday, February 3, 2010 3:08 AM
    Moderator

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question.

    Thank you!

    Carey Frisch
    • Marked as answer by Darin Smith MS Tuesday, February 9, 2010 5:54 PM
    Wednesday, February 3, 2010 3:08 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    No reply from original poster.

    Closing thread as Answered.

    Darin MS
    Tuesday, February 9, 2010 5:54 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    This is from pshelburne@charter.net. I cannot get the Microsoft Office200y7 product key to be accepted. Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3Y3J6-K8M2F-J2HJQ
    Windows Product Key Hash: X4S+naDQfOXFxXXiUsQTBuGIF4E=
    Windows Product ID: 00342-OEM-8992752-30015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.011
    ID: {5C9EF0C2-DF36-4A7F-A9F6-B784D165BE94}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Starter
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5C9EF0C2-DF36-4A7F-A9F6-B784D165BE94}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J2HJQ</PKey><PID>00342-OEM-8992752-30015</PID><PIDType>2</PIDType><SID>S-1-5-21-723041047-1420617382-583600345</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TOSHIBA NB305</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="5"/><Date>20100316000000.000000+000</Date></BIOS><HWID>99BA0600018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Starter edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00342-00178-927-530015-02-1033-7600.0000-0122010
    Installation ID: 009360256154531155921996673002119640644106537442682292
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: J2HJQ
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 7/14/2010 11:09:56 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAAAAgABAAIAAAABAAAAAQABAAEAnJ+AxhjdIOgQ4Az/6OuS24Jnchk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSCPL  TOSCPL00
      FACP   TOSCPL  TOSCPL00
      HPET   DELL    M09    
      BOOT   TOSCPL  TOSCPL00
      MCFG   INTEL   CRESTLNE
      TCPA   Phoeni  x     
      SLIC   TOSCPL  TOSCPL00
      SSDT   PmRef  Cpu0Tst
      SSDT   PmRef  Cpu0Tst
      SSDT   PmRef  Cpu0Tst

     

    Thursday, July 15, 2010 6:12 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "Pat Shelburne" wrote in message news:ee159860-9805-4074-9984-34464cec0a3d...

    This is from [edited email for anti-spam] I cannot get the Microsoft Office200y7 product key to be accepted. Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3Y3J6-K8M2F-J2HJQ
    Windows Product Key Hash: X4S+naDQfOXFxXXiUsQTBuGIF4E=
    Windows Product ID: 00342-OEM-8992752-30015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.011

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    File Scan Data-->
    File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5C9EF0C2-DF36-4A7F-A9F6-B784D165BE94}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J2HJQ</PKey><PID>00342-OEM-8992752-30015</PID><PIDType>2</PIDType><SID>S-1-5-21-723041047-1420617382-583600345</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TOSHIBA NB305</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="5"/><Date>20100316000000.000000+000</Date></BIOS><HWID>99BA0600018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Starter edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00342-00178-927-530015-02-1033-7600.0000-0122010
    Installation ID: 009360256154531155921996673002119640644106537442682292

    Please edit out your email address, unless you want to get spammed to death!  :)
     
    There's a few problems here - not with your PC.
    1) You're asking a question about Office in a Windows forum
    2) Your version of Windows is Win 7 - and this is a Vista forum.
    3) You actually have a Trial version of Office installed - you need to use a purchased legal Key or Office pack to activate it. The Key on the base of your computer is for Windows, not Office.
    4) (and least important) - you don't appear to have installed the WAT update yet, for some reason. It's the lack of this update which is causing the MisMatch files in the report. This may simply be because you haven't finished all the installs and updates yet, or because you refused the EULA when offered.
     
    HTH
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 15, 2010 7:26 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-74XYM-BH4JX-XM76F Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y= Windows Product ID: 00359-112-0000007-85559 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {EDB4CF2D-0747-4CEC-B771-CC37D27975AB}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.110622-1506 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Users\asus\AppData\Local\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: {EDB4CF2D-0747-4CEC-B771-CC37D27975AB}1.9.0027.06.1.7601.2.00010300.1.0.003x64*****-*****-*****-*****-XM76F00359-112-0000007-855595S-1-5-21-4253060990-1220482772-2092405041ASUSTeK Computer Inc.K42JZAmerican Megatrends Inc.30120110211000000.000000+000313B3607018400FC08040409Malay Peninsula Standard Time(GMT+08:00)03109 Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00170-112-000000-00-1033-7600.0000-3502011 Installation ID: 002702870803910453466986848623849063552543083881966284 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: XM76F License Status: Notification Notification Reason: 0xC004F009 (grace time expired). Remaining Windows rearm count: 4 Trusted time: 2012/2/2 9:53:37 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0xC004C532 HealthStatus: 0x0000000000000000 Event Time Stamp: 2:2:2012 08:46 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEAJJQGQf6vmlEAKeJcgG5iPeBInLsQPkwMXF0= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC _ASUS_ _ASUS_ FACP _ASUS_ _ASUS_ HPET _ASUS_ _ASUS_ MCFG _ASUS_ _ASUS_ ECDT _ASUS_ _ASUS_ SSDT PmRef Nvga SSDT PmRef Nvga
    Thursday, February 2, 2012 1:58 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Please create your own new post in the Windows 7 Forum Category and then paste your MGA Report in it.  Thank you!
    Carey Frisch
    Thursday, February 2, 2012 3:00 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

     This thread is 2 years old, Please do not resurrect old threads.

    If you have a Validation or Activation related problem, create your own thread.

     

    <Thread Locked>

    Darin MS
    Monday, February 6, 2012 10:30 PM