locked
OCS 2007 Services Dont Start RRS feed

  • Question

  • If anyone can help...

     

    I installed OCS 2007 beta after our old LCS2005 Server crashed.

     

    the instalation is successfull, but up to the point where i need to start the services, i get failures in the logs.

     

    some eventlog entries:

    System Log:


    Event Type: Error
    Event Source: Schannel
    Event Category: None
    Event ID: 36870
    Date:  2007/05/15
    Time:  03:49:04 PM
    User:  N/A
    Computer: ZASBSJHBOLCS001
    Description:
    A fatal error occurred when attempting to access the SSL server credential private key. The error code returned from the cryptographic module is 0x80090016.


    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7024
    Date:  2007/05/15
    Time:  03:49:21 PM
    User:  N/A
    Computer: ZASBSJHBOLCS001
    Description:
    The Office Communications Server Front-End service terminated with service-specific error 2147749891 (0x80041003).


    Application log:


    Event Type: Error
    Event Source: Audio-Video MCU Service
    Event Category: None
    Event ID: 0
    Date:  2007/05/15
    Time:  03:49:24 PM
    User:  N/A
    Computer: ZASBSJHBOLCS001
    Description:
    Service cannot be started. System.Management.ManagementException: Access denied
       at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
       at System.Management.ManagementEventWatcher.Start()
       at Microsoft.Rtc.Internal.Wmi.WmiConsumer.RegisterEvent(WmiConsumerClassEntry entry)
       at Microsoft.Rtc.Internal.Wmi.WmiConsumer.Start()
       at Microsoft.Rtc.Server.McuInfrastructure.WmiConfigurationClass.Microsoft.Rtc.Server.McuInfrastructure.IConfigurationClass.Start()
       at Microsoft.Rtc.Server.McuInfrastructure.WmiCccpConfigurationProvider.RegisterForTrustedServerListChanges()
       at Microsoft.Rtc.Server.McuInfrastructure.WmiCccpConfigurationProvider.Initialize()
       at Microsoft.Rtc.Server.McuInfrastructure.WmiCccpConfigurationProvider..ctor(String poolDn)
       at Microsoft.Rtc.Server.McuInfrastructure.WmiConfigurationProvider..ctor(IDictionary`2 args)
       at Microsoft.Rtc.Server.McuInfrastructure.LsServiceProvider.GetConfigurationProvider()
       at Microsoft.Rtc.Server.McuInfrastructure.LsServi...


    OCS Log:


    Event Type: Error
    Event Source: OCS WMI Event Provider
    Event Category: (1027)
    Event ID: 56010
    Date:  2007/05/15
    Time:  03:49:20 PM
    User:  N/A
    Computer: ZASBSJHBOLCS001
    Description:
    The WMI event provider has failed to retrieve the initial settings of a class. Will retry again.

    Class name: MSFT_SIPGlobalMeetingSetting
    Retry in 300000 milliseconds


    Event Type: Error
    Event Source: OCS WMI Consumer
    Event Category: (1002)
    Event ID: 20481
    Date:  2007/05/15
    Time:  03:49:21 PM
    User:  N/A
    Computer: ZASBSJHBOLCS001
    Description:
    Server could not register for notifications for configuration changes for a class from the WMI Provider.

    Class: MSFT_SIPProxySetting
    Cause: This could happen in some instances due to insufficient permissions or because the server is unable to contact the Active Directory (or SQL back-end).
    Resolution:
    Please make sure you have sufficient privileges and this computer can talk to the Active Directory (or SQL back-end).

     

    Event Type: Error
    Event Source: OCS Data MCU
    Event Category: (1018)
    Event ID: 41038
    Date:  2007/05/15
    Time:  03:49:22 PM
    User:  N/A
    Computer: ZASBSJHBOLCS001
    Description:
    Office Communications Server Web Conferencing Server could not be started

    Message: Access denied 
     


    now what i gather from all the posts so far is that this is a permission problem

     

    no documentation advises me which AD Groups the 2 service accounts should belong to, and should i do something on the SQL Server from my side?

     

    i made the 2 service accounts enterprise admins, with full exchange rights as well, but still no luck?

     

    Please if anyone knows a workaround or the groups the svc accounts should be apart of, help.

     

    Regards,

     

    DasGood!

    Tuesday, May 15, 2007 2:09 PM

Answers

All replies

  • Execute Action       Failure
    [0xC3EC79E6] Service failed to start as requested.
    Starting Service   Service Name: RTCSRV
    Descriptive Name: Office Communications Server Front-End
    Service Status: Error
      Failure
    [0xC3EC79E6] Service failed to start as requested.
    Starting Service   Service Name: RTCACPMCU
    Descriptive Name: Office Communications Server Telephony Conferencing
    Service Status: Error
      Failure
    [0xC3EC79E6] Service failed to start as requested.
    Starting Service   Service Name: RTCIMMCU
    Descriptive Name: Office Communications Server IM Conferencing
    Service Status: Error
      Failure
    [0xC3EC79E6] Service failed to start as requested.
    Starting Service   Service Name: RTCDATAMCU
    Descriptive Name: Office Communications Server Web Conferencing
    Service Status: Error
      Failure
    [0xC3EC79E6] Service failed to start as requested.
    Starting Service   Service Name: RTCAVMCU
    Descriptive Name: Office Communications Server Audio/Video Conferencing
    Service Status: Error
      Failure
    [0xC3EC79E6] Service failed to start as requested.
    Thursday, May 17, 2007 1:08 PM
  • Hi,

    Were you able to follow some of Mike's suggestions on this thread:

    http://forums.microsoft.com/Ocs2007publicbeta/ShowPost.aspx?PostID=1559213&SiteID=57

     

    Can you let us know the status of your issue?

    Thursday, May 24, 2007 7:27 PM
  • I got the same bunch of failed services and the "Event Source: Schannel" error also. But I researched that the message has no direct relations to the failed services.

     

    In the research I deployed OCS2.7 SE from the scratch and got the message straight away after 1st reboot.

     

    Each reboot I get the same error message with ID:36870.

     

     

     

    Monday, July 2, 2007 8:39 AM