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Cant find subsription ID

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I cannot find my onecare subsription ID. Its a different one from the live ID I usually use.

Last year I found it on the about Onecare tab, but now it is not listed and I dont remember the email adress. How do I find it? I need this adress.

Wednesday, December 17, 2008 5:32 AM

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Aarg,

One way to verify which Live ID or email address you have used to associate your onecare subscription is to log-in to https://billing.microsoft.com try signing in with any possible email address you may have.

In case you have no idea what email address it may be. You may contact support. They can retrieve your Live ID using your personal informations.

How to reach support (FAQ) -

http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
- Marked as answer by JimR1Moderator Wednesday, December 17, 2008 1:04 PM
Wednesday, December 17, 2008 6:13 AM

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Aarg,

One way to verify which Live ID or email address you have used to associate your onecare subscription is to log-in to https://billing.microsoft.com try signing in with any possible email address you may have.

In case you have no idea what email address it may be. You may contact support. They can retrieve your Live ID using your personal informations.

How to reach support (FAQ) -

http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
- Marked as answer by JimR1Moderator Wednesday, December 17, 2008 1:04 PM
Wednesday, December 17, 2008 6:13 AM
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What do you mean by contact support? Is there a page, of do I have to actually contact them and pay a bunch of money?

Wednesday, December 17, 2008 11:27 PM
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Hello Aarg, there is no charge for One Care support.
Jim

Thursday, December 18, 2008 12:01 AM

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Ive looked around before, but I cant find some place where I can retrieve my account. Can you give me directions or a link?

Thursday, December 18, 2008 4:07 AM
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Aarg,

Follow this FAQ, this will lead you to reaching support.

http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

Thursday, December 18, 2008 6:19 AM
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If you continue to have trouble reaching support -

Unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link:

http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/c560cbd8-7cad-458e-9fb2-293e4071c0a2

I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

-steve
Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator

Thursday, December 18, 2008 2:09 PM

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Cant find subsription ID

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