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    In February, I bought a refubished computer that was installed with windows 7 ultimate.The shop that sold me the computer did not give me the original installation disc out of concernes for piracy. Before hand it came with windows Vista basic.  For a few months it worked great. Now all of a sudden the screen is black with a message that says Windows 7 Build 7600 this version of windows is not genuine. 

    The computer is a Compaq presario Sr2163wm

    Here is the diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
    Windows Product ID: 00426-OEM-8992662-00497
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {90AB8E41-5FCB-461B-80B2-74C5AB035625}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{90AB8E41-5FCB-461B-80B2-74C5AB035625}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-3385297633-4231245666-1137017242</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>RK545AA-ABA SR2163WM</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20061130000000.000000+000</Date></BIOS><HWID>92BA3607018400D6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57443</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600497-02-1033-7600.0000-0482010
    Installation ID: 014386840590277356886152291194884904023642641596767374
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PMJBM
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 5/13/2010 3:58:50 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:13:2010 12:47
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAJrLK9ryg0AiIHbiRkKbC8mY+mobqNVjbgNc=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  OEMAPIC
      FACP   HPQOEM  OEMFACP
      HPET   HPQOEM  OEMHPET
      MCFG   HPQOEM  OEMMCFG
      SLIC   HPQOEM  SLIC-MPC
      OEMB   HPQOEM  AMI_OEM

    Can someone please help me?

    Thursday, May 13, 2010 11:20 PM

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    Hello Blward,

    It means that the computer was sold to you with a hacked and cracked nongenuine copy of Windows 7, along with a widely pirated installation of Office Professional 2003.

    So both the Windows and Office installed on the computer are pirated copies.

    As bertmace26 briefly mentioned, since this is a name brand (HP/Compaq) computer, if the computer has a Certificate of Authenticity (CoA) affixed to it, the computer is most likely still licensed to run the version and edition of Windows listed on the CoA.  According to the info at the computer's support page, it probably came with Windows Vista:  http://h10025.www1.hp.com/ewfrf/wc/product?product=3339275&lc=en&cc=us&dlc=en&lang=en&cc=us&submit=Go%20»

    Your best option is to order the recovery discs from HP/Compaq and put the original shipping edition of Vista back onto the computer, whereupon it will be running a Genuine installation of Windows once again.  Do not reinstall your Office, as that copy of Office is widely pirated and the product key is now blocked.

    If you prefer W7, after installing Vista from the recovery discs, purchase a retail upgrade license for W7 from a trusted and well established local or online retailer (stay away from eBay and the like) and upgrade to W7.  This article has a chart with the approved upgrade paths from Vista to W7:  http://technet.microsoft.com/en-us/library/dd772579(WS.10).aspx

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, May 14, 2010 3:34 AM

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    you have a blacklisted slp key installed and a bios crack to called a loader installed your bios date is from 2006 way to old for a slic 2.1 maker

    • Proposed as answer by bertmace26 Thursday, May 13, 2010 11:35 PM
    Thursday, May 13, 2010 11:25 PM
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    Ok so what does that mean then?

    Do I need to take the computer back in?

    Thursday, May 13, 2010 11:27 PM
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    yes and have them fix it and post a new report so we can see it fixed right
    • Proposed as answer by bertmace26 Friday, May 14, 2010 3:15 AM
    Thursday, May 13, 2010 11:29 PM
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    Also look on the back on bottom for a coa sticker it will tell you what ver of windows was installed on it Vista basic this what it had
    Friday, May 14, 2010 3:20 AM
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    Hello Blward,

    It means that the computer was sold to you with a hacked and cracked nongenuine copy of Windows 7, along with a widely pirated installation of Office Professional 2003.

    So both the Windows and Office installed on the computer are pirated copies.

    As bertmace26 briefly mentioned, since this is a name brand (HP/Compaq) computer, if the computer has a Certificate of Authenticity (CoA) affixed to it, the computer is most likely still licensed to run the version and edition of Windows listed on the CoA.  According to the info at the computer's support page, it probably came with Windows Vista:  http://h10025.www1.hp.com/ewfrf/wc/product?product=3339275&lc=en&cc=us&dlc=en&lang=en&cc=us&submit=Go%20»

    Your best option is to order the recovery discs from HP/Compaq and put the original shipping edition of Vista back onto the computer, whereupon it will be running a Genuine installation of Windows once again.  Do not reinstall your Office, as that copy of Office is widely pirated and the product key is now blocked.

    If you prefer W7, after installing Vista from the recovery discs, purchase a retail upgrade license for W7 from a trusted and well established local or online retailer (stay away from eBay and the like) and upgrade to W7.  This article has a chart with the approved upgrade paths from Vista to W7:  http://technet.microsoft.com/en-us/library/dd772579(WS.10).aspx

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, May 14, 2010 3:34 AM
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    Just some additional information:

    The reason we know this copy of Windows is Hacked and is Non-Genuine is that the Product Key being used was a Master OEM Win 7 key, that Microsoft issued to Lenovo.  The Key leaked to the internet before Windows 7 was released and because it was leaked so early, Microsoft noticed it and had time to tell Lenovo and Lenovo never used that key.

    So, any Windows using the leaked Lenovo OEM product key (also know as the 22TKD key because those are the first 5 digites of the key http://www.urbandictionary.com/define.php?term=22TKD) is by definition, Non-Genuine, because No copies of Windows were ever sold, with that Product Key.

     

    Thank you,

    Darin MS
    Friday, May 14, 2010 7:31 PM
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    If this is the case then can I buy a licencing key or other validation tool directly from microsoft to make it valid if the repair shop can't help?  I'm not sure if the computer would qualify the specifications for either a standard version of Windows 7 or Vista due to having only 512 MB of ram.
    Saturday, May 15, 2010 3:24 AM
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    yes but the first thing if I was you is add more ram in at least 512 or more in to get it 1 gig our more you will feel a differents I/m at 6 gig and nothing slows me down and buy a copy win 7 home pre from the ms store
    Saturday, May 15, 2010 6:57 AM
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    "if the repair shop can't help"??
    That's what repair shops are supposed to be able to do - a reinstall of a
    common operating system is SOP, and they *should* have no problems.
    Your machine is definitely sub-spec on RAM - although Win7 will run, it's
    likely to be sluggish. The shop should *never* have put in the 'upgrade' in
    the first place.
    I would say that you have 'cause to complain' under whatever Trade
    Descriptions legislation exists where you are - quite apart from the piracy
    aspect - and could demand a refund as being not-fit-for-purpose.
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Saturday, May 15, 2010 7:01 AM
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    Hello Blward,

    Is there a Certificate of Authenticity (CoA) somewhere on the computer case?  If so the computer is already licensed to run the Windows listed on the CoA.  HP/Compaq may be able to send you recovery discs for as little as $15.

    And geez, put some more RAM in that thing! ;-)  It takes 2 modules of PC2-5300 which is pretty inexpensive:  http://www.crucial.com/store/listparts.aspx?model=Presario%20SR2163WM

    Good Luck!

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, May 15, 2010 1:28 PM
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    According to the specs, it's actually PC2-4200 RAM - but 5300 should also
    work
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00838771&lc=en&dlc=en&cc=us&product=3339275
     
    Interesting - it shipped with 512MB, and Vista - How the heck HP/Compaq got
    away with that one I have no idea! It must have run like a slug on ____!
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Sunday, May 16, 2010 6:12 AM
    Moderator