CRM 2011 : CRM My Contacts in Outlook Address book RRS feed

  • Question

  • Hi 

    In outlook client, under options, I see that for Contacts in Address book have two options : 

    If I select First Option, then CRM address book in Outlook is blank. I dont see any contacts

    If I select second option, then I see all contacts in address book.

    I want to see contacts which are owned / shared to me.

    I have organization privilege on Contacts entity. I tried setting Read privilege to User level just to see if it is related to security roles and privileges but no luck

    Any ideas ?


    Thursday, February 13, 2014 8:13 AM

All replies

  • Check the synchronization filters for the Outlook client.  You need to set it to only pull Contacts you own.  It is likely set to pull all at the moment.

    Jason Peterson

    Thursday, February 13, 2014 9:11 AM
  • Hi Jason

    I forgot to add that.

    Filters are set to My contacts only.

    What else should I be checking ?


    Thursday, February 13, 2014 10:05 AM