locked
sppsvc.exe "Error Code 2: The system cannot find the specified file" RRS feed

  • Question

  • Hi, I seem to be having the same issue a number of people have been having with Windows 7 Home Premium 64bit. I recently got my new Acer PC and everything was fine until a few hours later I kept getting the "Windows is not Genuine" error. 

    I've gone through other threads and tried sfc /scannow and restarted my PC, to no avail. I've also did a system restore to my earliest possible time and still no good. Also sppsvc.exe is on my PC in c:/windows/system32 as well as sppsvc.exe.mui. So both files are on my PC but for some reason I'm being told that Win7 can't find it when I try to start the service. I've included the MDA Diag Tool info as well.

    Any help would greatly be appreciated thanks.

     Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc0000022

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {1626D026-B226-4BB2-BA81-609BB5C2338B}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100226-1909

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{1626D026-B226-4BB2-BA81-609BB5C2338B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2135243392-3349851657-2622198029</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Predator G5900</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100720000000.000000+000</Date></BIOS><HWID>F7B93607018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Newfoundland Standard Time(GMT-03:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7X   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.

    Error: 0x80070426 

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0001000000000000

    Event Time Stamp: 1:16:2011 19:21

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered Service: sppsvc

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAIAAAABAAEAAQACAAAAAQABAAEA6GHuJ7zFdxZAr4jPWBhiPdo0tFZcXQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC ACRSYS APIC2208

      FACP ACRSYS FACP2208

      HPET ACRSYS OEMHPET 

      MCFG ACRSYS OEMMCFG 

      SLIC LENOVO TP-7X   

      OEMB ACRSYS OEMB2208

      ASF! LEGEND I865PASF

      ASPT ACRSYS PerfTune

      WDTT ACRSYS OEDWDTT 

      AWMI ACRSYS OEMB2208

      SSDT DpgPmm CpuPm

     

    THanks again for any help

     

    Monday, January 17, 2011 12:13 PM

Answers

  • Hello draemen,

      There are two reasons (that I know of) to get that error when trying to start that Service.

    1) The file is missing (which you have ruled out)
    or
    2) The registry entry that tells Windows where to find that file is malformed (or missing altogether).

    Unfortunately, since registry issues tend to be too complicated, as well as potently risky to the health of Windows if done incorrectly, that I am not comfortable troubleshoot it in the forums.  I recommend contacting assisted support at one of the below URL, for further assistance.


    Sorry I couldn't be more help,

    Darin MS
    • Marked as answer by Darin Smith MS Monday, January 17, 2011 11:48 PM
    Monday, January 17, 2011 11:47 PM

All replies

  • Hello draemen,

      There are two reasons (that I know of) to get that error when trying to start that Service.

    1) The file is missing (which you have ruled out)
    or
    2) The registry entry that tells Windows where to find that file is malformed (or missing altogether).

    Unfortunately, since registry issues tend to be too complicated, as well as potently risky to the health of Windows if done incorrectly, that I am not comfortable troubleshoot it in the forums.  I recommend contacting assisted support at one of the below URL, for further assistance.


    Sorry I couldn't be more help,

    Darin MS
    • Marked as answer by Darin Smith MS Monday, January 17, 2011 11:48 PM
    Monday, January 17, 2011 11:47 PM
  • Is there a way to resolve this issue?
    Wednesday, May 25, 2016 7:07 PM
  • Please post a NEW thread of your own with the necessary MGADiag report so that we can check that the problem is what you think it to be.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, May 26, 2016 11:06 AM
    Moderator