locked
vista an unauthorized chang has been made " help " RRS feed

  • Question

  • When i boot up i enter my password and get sent to a screen that has 2 options first one says go to microsoft for valadation
    the second option says "close" and it does just that it reboots the machine.
    When i do go to the first option it sends me to microsoft valadation page, and it tells me i have an invalid copy of windows.
    It tells me to go to start, all programs, right click on command prompt, and run as admin, and type in "net start slsvc
    how ever i cant get to the main screen ??? if i close internet explored i get sent to the screen with the same 2 options.
    I started it in safe mode and it comes up fine and uninstalled all programs i installed in the last 3 weeks, still wont boot up,
    any help would be great.....
    Friday, May 29, 2009 9:23 PM

Answers

  • Hello Wascaly

    Thank you for visiting us today :-).  In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the “Windows” tab, and click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/c5bc7425-1649-4769-962b-ca0f4b4a7468

    6)    In a reply post, paste the Diagnostic Report.

     

    Thank you,

     

    Stephen J

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, June 3, 2009 6:22 PM
    Saturday, May 30, 2009 12:30 AM

All replies

  • after posting this problem i read the fellow posting the same problem below me nad tried fix.
    %windir%\system 32
    it opend up just fine but there is no "cmd.exe" file in there....Grrrr
    Friday, May 29, 2009 9:36 PM
  • Hello Wascaly

    Thank you for visiting us today :-).  In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the “Windows” tab, and click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/c5bc7425-1649-4769-962b-ca0f4b4a7468

    6)    In a reply post, paste the Diagnostic Report.

     

    Thank you,

     

    Stephen J

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, June 3, 2009 6:22 PM
    Saturday, May 30, 2009 12:30 AM