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Dashboard Display Individual Queues RRS feed

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    How do you display individual queues with in the Dashboard? I open Dashboard up and it has option to show where all records are in the queues but an option to display an indivdual queue. I would like to display the several queues in one dashboard. I am hoping to display records moving from one queue to the next queue.

    Wednesday, April 17, 2013 2:44 PM

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    You could create system views for the Queue Item entity that filter records from only a particular queue, then use these views on the dashboard list components.

    Just in case you plan to use the dashboards with queue items from Outlook client, do note that the ribbon is not context sensitive for lists added on a dashboard. Therefore the views won't be actionable, meaning the user cannot select an item from the queue view and select to work on it without actually opening the record. In the web client this works as it should.

    Jukka Niiranen - My blog: Surviving CRM - Follow @jukkan on Twitter

    Wednesday, April 17, 2013 4:03 PM

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    You could create system views for the Queue Item entity that filter records from only a particular queue, then use these views on the dashboard list components.

    Just in case you plan to use the dashboards with queue items from Outlook client, do note that the ribbon is not context sensitive for lists added on a dashboard. Therefore the views won't be actionable, meaning the user cannot select an item from the queue view and select to work on it without actually opening the record. In the web client this works as it should.

    Jukka Niiranen - My blog: Surviving CRM - Follow @jukkan on Twitter

    Wednesday, April 17, 2013 4:03 PM
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    Thank you for your reply. I do appreciate it.  I will try to implement it.

    Friday, April 19, 2013 7:06 PM
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    I have a simlar issue .... and have already created a view which looks at a specific queue. (worked fine in CRM2011)

    However, the queue is a public queue and in CRM2013 the default filter seems to be "Queues I am a member of". Public queues don't have members.

    Therefore I am unable to show any charts or lists on a dashboard for public queues.

    Any ideas?

    Wednesday, July 23, 2014 12:24 PM