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  • Question

  • I purchased an Acer netbook the touchpad had to be replaced by Acer while still under warrenty; when I got my unit back it was like new; from that point on Windows was no longer ginuwine. I sent it back to Acer it came back fine two weeks later same problem. How it is no longer  under warrenty and Acer will not fix the problem and Microsoft refers me back to Acer. I have no disc drive the Os is stored on a partition that was created by Acer.help pls.
    • Edited by Ricecpi Wednesday, February 1, 2012 4:33 PM
    • Changed type Darin Smith MS Wednesday, February 1, 2012 9:21 PM
    Wednesday, February 1, 2012 4:31 PM

Answers

  • The Acer may have replaced the motherboard.  If so, that is likely the problem.  OEM SLP copies of Windows like yours need to link with the SLIC table in the BIOS on the motherboard in order to remain activated.  The manufacturer has provided a back up product key for when this fails.  Find the COA sticker affixed to the bottom of your computer or in the battery compartment.  Copy the product key.  Click Start, type "slui.exe 3" and hit Enter.  Follow the instructions.  If you are directed to phone activation follow those instructions and talk to an agent and explain how the problem came about. 

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, February 2, 2012 12:07 AM
    Answerer

All replies

  • Please observe announcement 1 at the top of this forum page.

     In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, February 1, 2012 5:40 PM
    Answerer
  • not able to paste results, not getting the paste link.
    Wednesday, February 1, 2012 11:57 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FJT32-QMPGB-GCFF6
    Windows Product Key Hash: KGSsbuo1+06XJlvCBpYnFCqWv54=
    Windows Product ID: 00342-OEM-8992752-30004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.011
    ID: {F38C9EBB-BF05-4A40-A8A6-EBB74FB0C705}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Starter
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Opera\Opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F38C9EBB-BF05-4A40-A8A6-EBB74FB0C705}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GCFF6</PKey><PID>00342-OEM-8992752-30004</PID><PIDType>2</PIDType><SID>S-1-5-21-2314220018-2281457739-4089597045</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AO532h</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.25</Version><SMBIOSVersion major="2" minor="6"/><Date>20100615000000.000000+000</Date></BIOS><HWID>F0F40700018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65099</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    CScript Error: Can't find script engine "VBScript" for script "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAAAAQABAAIAAAABAAAAAgABAAEAnJ8QrOBkuFRwuS7/aHdsFqLHchk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid Windows marker
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      BOOT   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      WDAT   INSYDE  INSYDE 
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm

     

    Thursday, February 2, 2012 12:02 AM
  • The Acer may have replaced the motherboard.  If so, that is likely the problem.  OEM SLP copies of Windows like yours need to link with the SLIC table in the BIOS on the motherboard in order to remain activated.  The manufacturer has provided a back up product key for when this fails.  Find the COA sticker affixed to the bottom of your computer or in the battery compartment.  Copy the product key.  Click Start, type "slui.exe 3" and hit Enter.  Follow the instructions.  If you are directed to phone activation follow those instructions and talk to an agent and explain how the problem came about. 

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, February 2, 2012 12:07 AM
    Answerer
  • that would be nice if only I could read the sticker.
    Thursday, February 2, 2012 12:24 AM
  • Yes I tried the agent since the windows that pop up for me say contact Acer microsoft agent will not help and the Acer agent wants me to pay to fix the problem.
    Thursday, February 2, 2012 12:26 AM
  • by the way thank you for your help.
    Thursday, February 2, 2012 12:28 AM
  • "Ricecpi" wrote in message news:16b8cfc2-0e37-47e8-b4a4-f4d2cef09ded...
    that would be nice if only I could read the sticker.
     
    If you can’t read the Key there’s only two things you can do -
     
    1) Use the manufacturer’s Recovery system to return the machine to ex-factory condition – back up your data o external media first, as it will wipe the drive
    2) If that doesn’t work, you can try talking an MS Activation operator into giving you a new Key – some have managed this, and some haven’t.
     
    If both fail, then you will have to purchase a new Windows License.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, February 2, 2012 12:42 PM
    Moderator