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(Sorry but another) Windows Suddenly Not Genuine - Please Help! RRS feed

  • Question

  • Sorry to start another thread on the topic, but I glanced through a few similar threads, but to be honest, I'm really not sure what to do about this genuine windows thing!

    My Windows 7 came pre-installed on my Compaq laptop. I bought it in the Summer of 2010 from a large nationwide retail store and until the other day, had absolutely no problems, but then everytime I turned my computer on, Windows would start fine, be okay for a few minutes before getting really slow and irresponsive. It'd then "not respond" and I'd click end process upon which it would restart Windows and run fine until I turned the laptop off. It did this for a about week (between Christmas Day and New Years Eve in fact!) and then the next time I turned it on, I was told that my windows wasn't genuine.

    It took a while, but I managed to get the report - I just dont' really know what it means!

    Someone please help me! I'm really not sure what I'm doing! :)



    • Edited by I am Kyle Wednesday, January 11, 2012 9:04 PM
    Wednesday, January 11, 2012 8:56 PM

Answers

  • OEM SLP copies of Windows like yours need to link with the SLIC table in the BIOS in order to remain activated.  The manufacturer has provided a back up product key for when this fails.  Find the COA sticker affixed to the bottom of your computer or in the battery compartment.  Copy the product key.  Click Start, type "slui.exe 3" and hit Enter.  Follow the instructions.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Wednesday, January 11, 2012 11:16 PM
    Wednesday, January 11, 2012 9:33 PM
    Answerer

All replies

  • Please observe announcement 1 at the top of this page.

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, January 11, 2012 9:00 PM
    Answerer
  • Apologies, I've just found out how to do a report - it says the following:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {93D1E2EC-B1BB-4FC7-9565-F54133E380D2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Word 2002 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{93D1E2EC-B1BB-4FC7-9565-F54133E380D2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3005606270-4055755630-1070559667</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.21</Version><SMBIOSVersion major="2" minor="4"/><Date>20091125000000.000000+000</Date></BIOS><HWID>E2BB3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>484779CF1C3C686</Val><Hash>e430WuSdS7oaTPUUztGBZ2DgDBA=</Hash><Pid>54189-OEM-1695437-27875</Pid><PidType>4</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-2057-7600.0000-3262010
    Installation ID: 011842666014030171826854781324316453670572781036372651
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Notification
    Notification Reason: 0xC004F059.
    Remaining Windows rearm count: 1
    Trusted time: 11/01/2012 20:59:47

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:11:2012 20:43
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqjuyc4PvOx6f2ZE9mXWFfh+sPYIzUbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HPQOEM        SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      ASF!            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            PmRef        CpuPm



    Wednesday, January 11, 2012 9:02 PM
  • OEM SLP copies of Windows like yours need to link with the SLIC table in the BIOS in order to remain activated.  The manufacturer has provided a back up product key for when this fails.  Find the COA sticker affixed to the bottom of your computer or in the battery compartment.  Copy the product key.  Click Start, type "slui.exe 3" and hit Enter.  Follow the instructions.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Wednesday, January 11, 2012 11:16 PM
    Wednesday, January 11, 2012 9:33 PM
    Answerer
  • Hi, thanks for your response. I've opened that up, but the code on my COA is largely unreadable through overuse of the laptop. There is a barcode and a number above it which is for the most part readable - could that be any help? If not, is there any other way that I could access this code? I have a horrible feeling what the answer is, but it doesn't hurt to ask!
    • Edited by I am Kyle Wednesday, January 11, 2012 9:43 PM
    Wednesday, January 11, 2012 9:42 PM
  • No.  The manufacturer does not record the key on the label so there is no way to associate your particular computer with a COA product key.  The product key in your report is the OEM SLP key and is not unique.  The COA key on the label is different and is unique.  Use a magnifying glass and you may be able to distinguish the code. 
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, January 11, 2012 9:55 PM
    Answerer
  • "I am Kyle" wrote in message news:39cbd413-ccda-4a4b-b19f-dc5bacaafe8c...
    Hi, thanks for your response. I've opened that up, but the code on my COA is largely unreadable through overuse of the laptop. There is a barcode and a number above it which is for the most part readable - could that be any help? If not, is there any other way that I could access this code? I have a horrible feeling what the answer is, but it doesn't hurt to ask!
     
     
    Sorry – your suspicions are probably correct, as neither the OEM nor MS keep records of which Key is attached to which machine.
     
    The only two options available to you in these circumstances are
    1) use the manufacturer’s recovery system to get back to ex-factory condition. This usually works, but will destroy all data on the machine, so back up to external media first.
     
    2) Purchase a new Full license for Windows – if you purchase a Full Retail license, you can use the Key from that and avoid a reinstall.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 11, 2012 9:57 PM
    Moderator
  • Thought that way. I'll give a magnifying glass a go, but it's pretty ruined. Not even half of the code is visible at the moment.

    Out of interest, would returning to manufacturers settings help resolve things? I'd have absolutely no problems in starting fresh if need be, though obviously I don't want to make things worse, so I'm better off asking! :)

    Wednesday, January 11, 2012 10:00 PM
  • I think the reboot is the way to go then... This code wouldn't be readable using the strongest microscope in the world! Hopefully I'll see you all on the other side!
    Wednesday, January 11, 2012 10:04 PM
  • Well I've successfully rebooted, and I'm sad to say, my Windows is still not genuine!

    I haven't lost any files or anything which is great, but it's still pretty disappointing to know I have to start afresh with no gains! Still, nothing I can do now, so I guess I'll just have to purcahse a new code! Thanks for your help anyway everyone. :)

    Wednesday, January 11, 2012 11:01 PM
  • "I am Kyle" wrote in message news:54b3bb33-ed2e-44cc-bfe6-95ed35c94432...

    Well I've successfully rebooted, and I'm sad to say, my Windows is still not genuine!

    I haven't lost any files or anything which is great, but it's still pretty disappointing to know I have to start afresh with no gains! Still, nothing I can do now, so I guess I'll just have to purcahse a new code! Thanks for your help anyway everyone. :)

    That’s unusual – please post a new MGADiag report so we can take a look.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 11, 2012 11:03 PM
    Moderator
  • so I guess I'll just have to purcahse a new code!

    You cannot legitimately purchase a bare product key. Those offered on websites are MSDN product keys from fraudulently obtained MSDN subscriptions. You can only purchase a genuine product key by purchasing Windows.

    Do not buy Windows from an individual or from eBay, the Amazon Marketplace, or any discount website. Purchase from the Microsoft Store, Amazon Corp., or a well-known Microsoft partner.

    I recommend that you order recovery disks from HP or from a third party like Recovery-Disks.com. It is far less expensive than buying a retail copy of Windows 7. I suggest that you do that regardless of whether or not you can find a solution here.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, January 11, 2012 11:19 PM
    Answerer
  • Oh I see! I don't really want to have to spend so much on Windows unless I really have to. This is my diagnostic report as of now:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {DCCBA83E-07AF-4141-BE05-38B240B57D7B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DCCBA83E-07AF-4141-BE05-38B240B57D7B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3730417388-337424794-2086380990</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.21</Version><SMBIOSVersion major="2" minor="4"/><Date>20091125000000.000000+000</Date></BIOS><HWID>D2B93607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-2057-7600.0000-0892010
    Installation ID: 007792959503016001859214020901391424897902147360710221
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Notification
    Notification Reason: 0xC004F059.
    Remaining Windows rearm count: 1
    Trusted time: 11/01/2012 23:26:14

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqjuyc4Pen+87GZE9mXWFfh+sPYIzUbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HPQOEM  SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm

     

     

    Wednesday, January 11, 2012 11:26 PM
  • "I am Kyle" wrote in message news:2c428bbc-62b6-4e55-8d32-7109e420ba91...

    Oh I see! I don't really want to have to spend so much on Windows unless I really have to. This is my diagnostic report as of now:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {DCCBA83E-07AF-4141-BE05-38B240B57D7B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table

     

     

    Yep – the same problem.
    It really is unusual for this problem to persist through a System Recovery.
     It is vaguely possible that a BIOS refresh may fix it (but that in itself would be unusual!) - see if HP have any available on their site.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 11, 2012 11:34 PM
    Moderator
  • I'm not sure if the following has any relevance to anything, but I just thought I'd mention them, see if it helps shed any light on anything.

    When I turn the laptop on now, shortly before Windows starts to load up, a brief HP screen appears (it never used to) and at the top it says "Serial Number not found" - I think this started happening around the time that my Windows became not genuine, though it may have been a day or two before.

    This second bit is now irrelevant given my reboot, but also, all of my restore points recently vanished. When my laptop started having problems loading (see my OP) I considered using a restore point, but at the time was unable to do so. (Laptop wanted to be plugged in, I didn't have adaptor on me!)  When my Windows became not genuine however, I looked again and the restore points had inexplicably gone. Obviously the reboot makes this a bit redundant at this point, but maybe it meant something? I wondered if I had some kind of virus at the time, but a Norton scan brought up nothing.

    Thursday, January 12, 2012 12:00 AM
  • "I am Kyle" wrote in message news:b8dee268-b96f-4490-a160-f33d8610ab85...

    I'm not sure if the following has any relevance to anything, but I just thought I'd mention them, see if it helps shed any light on anything.

    When I turn the laptop on now, shortly before Windows starts to load up, a brief HP screen appears (it never used to) and at the top it says "Serial Number not found" - I think this started happening around the time that my Windows became not genuine, though it may have been a day or two before.

    This second bit is now irrelevant given my reboot, but also, all of my restore points recently vanished. When my laptop started having problems loading (see my OP) I considered using a restore point, but at the time was unable to do so. (Laptop wanted to be plugged in, I didn't have adaptor on me!)  When my Windows became not genuine however, I looked again and the restore points had inexplicably gone. Obviously the reboot makes this a bit redundant at this point, but maybe it meant something? I wondered if I had some kind of virus at the time, but a Norton scan brought up nothing.

    Have you reinstalled Norton into your new install? (before posting the MGADiag) – there is always the possibility that it’s that causing your problem (I am NOT a fan of their software)
     
    I have seen references to the SN not found error somewhere – but I can’t remember for the life of me in what connection. In theory, I don’t think it should affect the SLIC, but it may be a sign of creeping age in the BIOS (cosmic rays and suchlike <g>)
     
    As far as disappearing Restore points go, Norton is again a prime suspect in that – it used to have a nasty habit of resetting SR whenever it cleaned an infection. I don’t know if this has been beaten out of the later versions.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, January 12, 2012 12:18 AM
    Moderator