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Shop Sold Me A PC With Windows XP Pro & Product Key Doesn't Match CoA Sticker RRS feed

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    I'm not sure if this is in the correct forum, but i urgently need some help/advice.

    A friend of mines bought a PC from a shop that refurbishes personal computers (LAHM Recycle LTD) & paid £130 that she struggled to get together to buy it.

    The PC is a Fujitsu Siemens Scenic with XP Pro Version 2002 Service Pack 3.
    It has 1GB ram , an 80GB hard drive, Pentium 4 CPU @ 2.80GHz & the motherboard is a D1761 with onboard graphics.

    After taking the PC home i remembered i had a spare 80gb hard drive & was intending on setting it up as a slave so she could store her music & pictures etc on it & keep the one that was supplied with the PC as her Windows drive.
    Needless to say it didn't work as it didn't show up in the BIOS, so i was going to leave it a few days as it wasn't a priority.

    I took out the spare drive & everything was set up the same way as when she purchased it, but when i turned it on it said since Windows was first installed on the computer, the hardware has changed significantly & due to theses changes, Windows must be reactivated within 3 days.
    After downloading the Windows Genuine Advantage Notification Tool from my PC & transferring it to her PC via a USB dongle she started to receive notifications in the lower part of the desktop saying her copy of Windows did not pass genuine validation & that her copy was not genuine.

    But now the 3 days have lapsed & shes now locked out of her computer.

    The shop didn't provide a Windows disk or a recovery disk & she can't afford to purchase a new Windows CD .

    I ran SiW (System Information for Windows) & discovered the CoA on the top of the machine doesn't match the one provided by SiW.

    Isn't it illegal for a shop to sell a PC with a CoA that doesn't match the product key of the version of Windows that's installed on the computer ?
    Especially if Windows is saying it's not a genuine copy of windows.

    The CoA on the case is:
    *****-*****-TFBT2-X9KFK-KRGC8
    The one provided by SiW is:
    *****-*****-8F2R6-QGK3K-C4HG6

    Another thing we noticed is that she purchased a T-Mobile USB Broadband Dongle from the T-Mobile shop & when she tried to install it onto the new PC (so she could try & validate the copy of Windows) it didn't work & it said something like transfer feature error or something but the Dongle is working fine on my computer.

    So have they sold her a dodgy PC & if so what are her rights ?
    She was hoping to take it back to the shop today & get a refund & have nothing more to do with the shop in question, but she's unsure of what they will say & if they will try & blame it on her for trying to install a slave HDD. :/

    Here is a picture of the Microsoft Genuine Advantage Diagnostic Tool if that's any use:

    [img]http://i108.photobucket.com/albums/n16/neild79/untitled-2.jpg[/img]

    Any help is appreciated guys.

    Thanks
    Wednesday, June 30, 2010 5:22 AM

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    Hello Nelly1690/1873,

    For your friend's computer....

    If the computer can be started to a safe mode command prompt, run this to re-arm XP activation:

    rundll32.exe syssetup,SetupOobeBnk

    [The command must be typed exacly as above with space, caps, and comma.]

    After running the command, restart and you should be able to log on again, with the normal 30-day activation grace period restored.  Then look for the keys in the System Tray and click on them to activate.

    The computer was probably activated, but the hardware changes introduced by adding and then removing the extra hard disk drive caused the installation to go out of activation tolerance and request reactivation.

    Hopefully you'll be able to now run and post the mgadiag from friend's computer.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, June 30, 2010 1:19 PM

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    Your machine has been reinstalled with a System Builder copy of Windows - there's nothing wrong with that. It appears not to have been activated yet

     

    Please run MGADag again - this time hit the Copy button, and then psate teh results into yuor response (or into a Notepad file, which you can then move to your machine, and copy/paste into your response).

     

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 30, 2010 6:00 AM
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    For some strange reason i couldn't get signed back into here so had to use a different user name & sign in through Windows Live :/

    I cant run the diagnostic tool from the mentioned PC because as soon as i turn it on, it tells me to activate it & doesn't let me do anything else :(

    All i can do is activate it via internet (which i can't as it won't accept the USB Broadband dongle & by phone (which i can't as i would need to go to a phonebox).

    Any other suggestions ?

    Here's the report from MY PC.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-M6PX2-V96BF-8CKBJ
    Windows Product Key Hash: n3MqC4LOVOQQgQUf4VrjJV6OaXI=
    Windows Product ID: 76487-640-5536995-23759
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {DE60C020-89E0-415E-B6EC-AB48E2FEE848}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-364-8007007e_025D1FF3-229-8007007e_025D1FF3-230-1_025D1FF3-238-2
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-8007007e_025D1FF3-229-8007007e_025D1FF3-230-1_025D1FF3-238-2

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: D:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DE60C020-89E0-415E-B6EC-AB48E2FEE848}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8CKBJ</PKey><PID>76487-640-5536995-23759</PID><PIDType>1</PIDType><SID>S-1-5-21-1757981266-2077806209-1606980848</SID><SYSTEM><Manufacturer>Shuttle Inc</Manufacturer><Model>SB65</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20040514000000.000000+000</Date></BIOS><HWID>75EC3E0701848E63</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: F930:Shuttle Inc
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A


    Wednesday, June 30, 2010 11:03 AM
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    It's no good having the report from your machine - we need the one from the affected machine!

    There's no good reason that I know of for XP not to work at least minimally just because it's not activated.

    F4om your picture you seem to have managed to get MGADiag to run once - presumably from teh Task Manager? Try running Explorer.exe and seeing if that enables the usual desktop items.

     

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 30, 2010 11:19 AM
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    This is the earlier posted Diagnostic from the affected machine at the following link:

    http://i108.photobucket.com/albums/n16/neild79/untitled-2.jpg

    The PC doesn't let me do anything at all, as soon as i log in, the windows activation screen appears & that's all :/
    Wednesday, June 30, 2010 11:28 AM
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    Hello Nelly1690/1873,

    In accordance with the old saying, "No good deed goes unpunished," I have to inform you that the Windows XP Pro installation on your computer is most likely a nongenuine use of a Volume License.

    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-M6PX2-V96BF-8CKBJ
    Windows Product Key Hash: n3MqC4LOVOQQgQUf4VrjJV6OaXI=
    Windows Product ID: 76487-640-5536995-23759
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {DE60C020-89E0-415E-B6EC-AB48E2FEE848}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-364-8007007e_025D1FF3-229-8007007e_025D1FF3-230-1_025D1FF3-238-2
    Resolution Status: N/A

    Does your computer have a Certificate of Authenticity (CoA) affixed to it for any version and edition of Windows, or do you have a retail package of Windows that you bought at a store?  If so, what version and edition of Windows is listed on the CoA? Don't post the product key that might be on the CoA.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, June 30, 2010 1:09 PM
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    Hello Nelly1690/1873,

    For your friend's computer....

    If the computer can be started to a safe mode command prompt, run this to re-arm XP activation:

    rundll32.exe syssetup,SetupOobeBnk

    [The command must be typed exacly as above with space, caps, and comma.]

    After running the command, restart and you should be able to log on again, with the normal 30-day activation grace period restored.  Then look for the keys in the System Tray and click on them to activate.

    The computer was probably activated, but the hardware changes introduced by adding and then removing the extra hard disk drive caused the installation to go out of activation tolerance and request reactivation.

    Hopefully you'll be able to now run and post the mgadiag from friend's computer.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, June 30, 2010 1:19 PM
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    Adding and removing an extra HD shouldn't change the activation status, since the only thing that Activation looks at for HD's is the System Volume's HD ID marker - and it's unlikely that that would change under the circumstances described. IIRC, even if the extra drive was mistakenly added as the Primary drive, it wouldn't use a life.
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 30, 2010 5:26 PM
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    This is the earlier posted Diagnostic from the affected machine at the following link:

    http://i108.photobucket.com/albums/n16/neild79/untitled-2.jpg

    The PC doesn't let me do anything at all, as soon as i log in, the windows activation screen appears & that's all :/

    errr - what is? - am I missing something?
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 30, 2010 5:31 PM
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    No reply from original poster.

    Issue is assumed to be resolved.

    Darin MS
    Thursday, July 8, 2010 6:29 PM
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    hello I got downloaded version of xp that I cannot use now because they have same copy of windows!

    ending v96bf-8ckbj  con

    Got mine out of 705 area software-dicounter.org.

    Monday, July 12, 2010 2:58 AM
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    Hello gdbdbdn,

    Please do not piggyback on some else's post.

    Please start your own thread by clicking "Ask a Question" then follow these directions:

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    In addition, please look on the computer itself (or, if you purchased Windows separately from your computer, please look at the retail box and materials) to see if there is a Certificate of Authenticity (CoA).  If you have a CoA, please tell us what version and edition of Windows is listed on the CoA.  If the CoA is affixed to the computer, tell us if the manufacturer's name or if "OEM Software" is listed on the CoA.  DO NOT post the product key that may be printed on the CoA.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, July 12, 2010 3:09 AM