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CRM 2013 Standard Reports missing RRS feed

  • Question

  • The standard (out of the box) reports are not available. Following error is received on running a repair on SRSDataConnector.

    19:41:48|   Info| Executing Install action: Microsoft.Crm.Tools.Admin.RSPublishAction
    19:41:53|  Error| System.Exception: Publishing CRM reports failed. ---> System.TypeInitializationException: The type initializer for 'Microsoft.Crm.Admin.AdminService.PidGenUtility' threw an exception. ---> System.TypeInitializationException: The type initializer for 'LicenseFilesLocationCache' threw an exception. ---> Microsoft.Crm.CrmException: Cannot load PidGenX.dll because the following file locations do not exist:
    C:\Program Files\Microsoft Dynamics CRM Reporting Extensions\PFiles\MSCRM\Server\bin\
    and because cannot build files locations from the Registry for the following:
    root = HKEY_LOCAL_MACHINE, path = SOFTWARE\Microsoft\MSCRM, key = CRM_Server_InstallDir
    root = HKEY_LOCAL_MACHINE, path = Software\Microsoft\MSCRM Live, key = CRM_Live_InstallDir
       at Microsoft.Crm.Admin.AdminService.PidGenUtility.LicenseFilesLocationCache..cctor()
       --- End of inner exception stack trace ---
       at Microsoft.Crm.Admin.AdminService.PidGenUtility.LicenseFilesLocationCache.get_Directory()
       at Microsoft.Crm.Admin.AdminService.PidGenUtility..cctor()
       --- End of inner exception stack trace ---
       at Microsoft.Crm.Admin.AdminService.PidGenUtility.ValidateProductKeyV6(String sKey)
       at Microsoft.Crm.Admin.AdminService.LicenseHelper.ReadLicense(Version buildVersion)
       at Microsoft.Crm.Admin.AdminService.CrmLicenseService.IsDeploymentExpired()
       at Microsoft.Crm.Caching.OrganizationSettingsCacheLoader.LoadCacheData(Guid key, ExecutionContext context)
       at Microsoft.Crm.Caching.ObjectModelCacheLoader`2.LoadCacheData(TKey key, IOrganizationContext context)
       at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.CreateEntry(TKey key, IOrganizationContext context)
       at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
       at Microsoft.Crm.BusinessEntities.SystemUserContext..ctor(ExecutionContext context, Boolean switchAuditingInfo)
       at Microsoft.Crm.Reporting.ReportSetupPublisher.UploadReportInternal(IBusinessEntity report, Int32[] relatedEntitiesArray, Int32[] categoriesArray, Int32[] visibilitiesArray, Guid organizationId, Boolean isProvisioning)
       at Microsoft.Crm.Reporting.ReportPublisher.UploadReport(String reportFolder, String reportName, String fileName, String description, Int32 languageCode, Int32[] categoriesArray, Int32[] relatedEntitiesArray, Int32[] visibilitiesArray, Object parentId, Guid signatureId, Version version, Guid organizationId, Hashtable reportsPublished, String reportNameOnSrs, Boolean isProvisioning)
       at Microsoft.Crm.Reporting.ReportPublisher.UploadReports(Guid organizationId, String reportFolder, Int32 languageCode, Int32 matchCategoryNumber, Int32 addCategoryNumber, IProgressEventSource progress, Boolean isProvisioning)
       at Microsoft.Crm.Setup.Server.Utility.ReportsUtility.UploadReports(String orgUniqueName, String reportFolder, Int32 languageCode, Int32 matchCategoryNumber, Int32 addCategoryNumber, IProgressEventSource progress)
       at Microsoft.Crm.Tools.Admin.RSPublishAction.PublishReports(String organizationUniqueName)
       at Microsoft.Crm.Tools.Admin.RSPublishAction.Do()
       at Microsoft.Crm.Setup.Common.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---, Error, AbortRetryIgnore, Option1
    19:44:33|   Info| InputResult: Abort
    19:44:33|   Info| CrmAction execution time; RSPublishAction; 00:02:44.6037599
    19:44:33|  Error| Installer Complete: PublishReportsOperation - Error encountered

    Saturday, December 12, 2015 4:14 AM

All replies

  • Did you try removing Reporting Extensions and then re-installing instead of a repair?

    Tuesday, December 22, 2015 2:01 PM
    Moderator