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external OCS users can't see internal users presence information RRS feed

  • Question

  • So when users are signing onto communicator 2007, the get in fine, but all their contacts says presence unknown, but when the external user IM on the contacts IM communication is fine, is there a setting on OCS that I need to enable so external connection can see internal presence information?
    Thursday, October 22, 2009 2:57 PM

Answers

  • No, there's no special setting for presence - it's all regular SIP traffic just like IMs.  Have you tried initiating new conversations from both sides?  You likely have some kind of firewall misconfiguration.
    Mike Stacy | Evangelyze Communications | http://www.evangelyze.net/cs/blogs/mike
    Thursday, October 22, 2009 9:47 PM
    Moderator
  • If your Edge is in a perimeter network than you need also ports from your dmz to the inside network and vice versa. Look at the deployment guide for all necessary ports.

    Hope that helps.

    Bye
    ThorstenWujek
    Saturday, October 24, 2009 4:06 PM

All replies

  • No, there's no special setting for presence - it's all regular SIP traffic just like IMs.  Have you tried initiating new conversations from both sides?  You likely have some kind of firewall misconfiguration.
    Mike Stacy | Evangelyze Communications | http://www.evangelyze.net/cs/blogs/mike
    Thursday, October 22, 2009 9:47 PM
    Moderator
  • the network team verified that traffic from port 443 and 5061 are allowed to come in, any other ports need to be open for this???
    Friday, October 23, 2009 4:48 PM
  • If your Edge is in a perimeter network than you need also ports from your dmz to the inside network and vice versa. Look at the deployment guide for all necessary ports.

    Hope that helps.

    Bye
    ThorstenWujek
    Saturday, October 24, 2009 4:06 PM