Microsoft Support: Roll up/Service pack RRS feed

  • Question

  • I have been unable to find clarity on the following point around CRM support (from Microsoft):

    Simple enough is the lifecycle support:


    But what seems ambiguous is on the 'Service Pack support' - In the below it states that MS will support the current and previous Service Pack


    However as far as I am aware there are no Service packs for CRM 2011 - only roll ups, so the query is, are Roll ups analgous to Service Packs (i.e. we should be on at least Roll up 14) or is RTM still supported as there have been no service packs.

    My client is very conservative (really need to change my name on this forum) and is

    A) keen to remain in support in case of something horrendous occuring

    B) Has no intention of doing more roll up packs without a specific cause (or for point A)

    Hence the importance of understanding this.  I've googled (and binged) several variations of this but no luck.   Is there any confirmation on this in the docs that I've missed

    Update: Got a useful response on the Community Site: 22/01/2014



    Monday, January 20, 2014 9:48 AM

All replies

  • Hi,

    The main support for the deployment should be from the partner that installed and customized the system for the customer. Furthermore, based on the requirements, the bug reports by customers or partners MS releases Rollups. However, in case that the partner could not solve your issue, you (or partner) could open a ticket for further services to MS.

    Iranian Dynamics CRM Association | انجمن متخصصان ایرانی

    Monday, January 20, 2014 1:33 PM
  • You have basically hit it. Roll Ups are treated like service packs for the most part. So if you call in for support on a bug, MS is very likely to say "it was solved in roll-up X, please install that", and that will be the end of the support call from their perspective.

    That said, it seems that if you do run into a bug, look at the roll-up fixes MS posts online, and if it's addressed in a specific roll-up, then you have the specific cause they would need to patch CRM.

    They save a support ticket, and you look good for providing an officially supported answer from MS.

    The postings on this site are solely my own and do not represent or constitute Hitachi Solutions' positions, views, strategies or opinions.

    Monday, January 20, 2014 4:02 PM