Hi All,
I'm trying to configure outlook client with our CRM 2011 online, I'm getting an error message stating "There is a problem communicating with the Microsoft Dynamics CRM server" . Apparently this issue is only with one
laptop, i was able to configure many outlook client with same URL without any issue. Here is the error log file from that laptop.
13:09:28| Info| Client Configuration Wizard Running Mode : Normal
13:09:28| Info| Configuration file Type : Online.
13:09:28|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
13:09:28|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAvailableServiceIds
13:09:28| Info| Logon mapi store
13:09:28| Info| Logon admin service
13:09:28|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
13:09:28| Info| Query all rows in msg service table
13:09:28| Info| Adding service id : {bfd7abaa-c985-480e-a254-6e736ff903a5}
13:09:28| Info| Adding service id : {3ad1f212-d3bd-4871-92f2-9ecc3d496414}
13:09:28| Info| Adding service id : {f08deec4-d3b0-4bf3-a574-56c95a4aae8d}
13:09:28| Info| Adding service id : {9af6307d-3b93-4272-99ea-0ea49974dad3}
13:09:28| Info| Adding service id : {cde0a3bc-e10b-49ed-8cad-bbd7fcc9f6d9}
13:09:28| Info| Adding service id : {89230a5b-a155-40b0-80c0-c825dc792bfc}
13:09:28| Info| Adding service id : {9fadaf4d-1b06-4515-82f2-af673de6f2c1}
13:09:28|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
13:09:28|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
13:09:28| Info| Logon mapi store
13:09:28| Info| Logon admin service
13:09:28| Info| Query crm msg services in msg service table.
13:09:28|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
13:09:28|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
13:09:28|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
13:09:28|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
13:09:28|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
13:09:28|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
13:09:28|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
13:09:28|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
13:09:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
13:09:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
13:09:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
13:09:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
13:10:11| Info| Fill organization comboBox with server information.
13:10:15|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
13:10:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
13:11:21| Info| Fill organization comboBox with server information.
13:11:24|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
13:11:24|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
13:11:34| Error| Exception : The type initializer for 'Microsoft.Crm.CrmEncodeDecode' threw an exception. at Microsoft.Crm.CrmEncodeDecode.CrmUrlEncode(String input)
at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.GetBrowserClientAuthInfo(String redirectEndpoint, String partner, String policy, String& postData)
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProvider(Uri endPoint, Credential credentials, AuthUIMode uiMode, Uri webEndPoint, IClientOrganizationContext context, Form parentWindow)
at Microsoft.Crm.Application.Outlook.Config.ServerInfo.LoadUserId()
at Microsoft.Crm.Application.Outlook.Config.ServerInfo.Initialize(Uri discoveryUri, OrganizationDetail selectedOrg, String displayName, Boolean isPrimary)
at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadDataToServerInfo()
at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__2(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
13:11:34| Error| Exception : Could not load file or assembly 'System.Web, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. Index not found. (Exception from HRESULT: 0x80131124) at Microsoft.Crm.CrmEncodeDecode..cctor()
13:11:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
13:11:54| Info| Exit code: Default
13:11:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
13:11:54| Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging stopped: 20/06/2012 13:11:54 ===
