Answered by:
0xC004F063 error, having a very difficult time recieving help.
Question
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When I start up my computer, I am greeted with a message claiming that my version of windows is "not genuine". This is false, my version of windows is most definitely genuine. I bought my computer with Vista pre-installed after all. Since this IS a genuine version of windows, I had my product key at the ready. However, when I typed it in I got another message saying "a problem occured when Windows tried to activate. Error Code: 0xC004F063." Under "more information" is says that the licensing service reported that the computer BIOS is missing a required license. At this point I have no choice but to hit activate later. So I go online and people tell me to type in slui.exe 4, and call the number that comes up. Well guess what? no number came up! Just the same "Buy product key, use different product key, contact Microsoft to help resolve this problem" box. (I find the latter option to be absolutely hilarious, since they offer me no help whatsoever on the proceeding page) So I went online again. To the Microsoft website to be exact, and went to support. I couldn't find an email address or a phone number ANYWHERE. When I did reach a page that promised email or phone support, they asked me for my Product ID if I didn't want to incur any charges. Well sure enough, my product ID wasn't valid! "Whoops, you're gonna have to pay us that fifty bucks then!" Haha, not going to happen.
So far I've had an absolutely terrible experience with Microsoft Customer Support. I can't even email them to tell them how dissatisfied I am because their contact info is guarded like a castle.
tl;dr
My error is 0xC004F063 and the problem is the whole invalid license thing. I have a product key, but am unable to use it or get phone/email help. I have already tried slui.exe 4, nothing happened. Can't access microsoft email/phone support because it claims my product ID is invalid.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-4JJQP-TP64Y-RPFFV
Windows Product Key Hash: W7I5PeTN2iJuvTTU9QmIXc6iQqY=
Windows Product ID: 89583-OEM-7332157-00043
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {633BDE7F-C97C-4ACA-982A-BAE2A6E7D777}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6001.longhorn_rtm.080118-1840
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{633BDE7F-C97C-4ACA-982A-BAE2A6E7D777}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RPFFV</PKey><PID>89583-OEM-7332157-00043</PID><PIDType>2</PIDType><SID>S-1-5-21-2559494870-3233787633-55064082</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>N80Vb </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>207 </Version><SMBIOSVersion major="2" minor="5"/><Date>20081205000000.000000+000</Date></BIOS><HWID>DC333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89583-00146-321-500043-02-1033-6001.0000-0652011
Installation ID: 097223184343751256724184703040331933151144287486331900
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: RPFFV
License Status: Notification
Notification Reason: 0xC004F063.
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: OgAAAAEABQABAAEAAQACAAAAAwABAAEA6GFk2/znXGPeVEw66Hh6fyC8pJXy9ETYjLEuxeaRrFZGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 120508 APIC1018
FACP 120508 FACP1018
DBGP 120508 DBGP1018
HPET 120508 OEMHPET
BOOT 120508 BOOT1018
MCFG 120508 OEMMCFG
SLIC _ASUS_ Notebook
ECDT 120508 OEMECDT
OEMB 120508 OEMB1018
SSDT PmRef CpuPm
Sunday, March 6, 2011 8:40 PM
Answers
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"ThatGuyNash" wrote in message news:1788c578-94c9-47e2-8414-559652714f01...
My computer is a few years old (Which is one of the reasons I'm confused as to why I'm having this problem) and the stickers on the bottom of my laptop are all faded. I used a keyfinder software to retrieve my key from my computer, I'm not sure if that's the same as the one that would be on the sticker. When I enter the RPFFV one into the change product key box, I get the same error I've been getting. If you're saying that the RPFFV one is the key that doesn't match, is there any other way to retrieve the sticker key? Since this is a preinstalled version of Vista I don't have any box that might have the key.
For some reason, your computer is unable to match the BIOS data to its internal certificates - you need to change the Product Key to the one on your COA Sticker, using the Change Product Key link at the bottom of the System Properties page. You will then probably have to activate by telephone.
Unfortunately, I know of no manufacturers who keep records of which Key is assigned to which PC - but it's worth a call to them to find out if yours is an exception. Other than that, try using a very bright light and a magnifier to read the COA sticker.The RPFFV Key is a generic one issued to the manufacturer rather than to the end-user, and has to be matched by certificates in the OS, and the SLIC table in the BIOS. It's possible that a System Restore back to a date before the computer showed as non-genuine may solve the problem, by recovering the certificates (I'm not sure that they are covered by SR).It's almost certain that using the Recovery System to get the computer back to ex-factory status would work (back up your data to external media first! - it will wipe all data and installed programs from the system drive).Another option is to purchase a new Full Retail license - since Vista is no longer in production, you'd need to purchase Win7 which should run fine, assuming Asus has drivers available for your model.As a last attempt at a fix, you could try the following - you may get lucky :)Please try the below steps to recreate the Store files. This may resolve the issue.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
12) You may be required to enter the Product Key and/or Activate.
Once complete, please post back with a new MGADiag report
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by ThatGuyNash Monday, March 7, 2011 12:06 AM
Sunday, March 6, 2011 11:26 PMModerator
All replies
-
"ThatGuyNash" wrote in message news:c604bc30-520e-47c6-8c89-a2b16422b978...
When I start up my computer, I am greeted with a message claiming that my version of windows is "not genuine". This is false, my version of windows is most definitely genuine. I bought my computer with Vista pre-installed after all. Since this IS a genuine version of windows, I had my product key at the ready. However, when I typed it in I got another message saying "a problem occured when Windows tried to activate. Error Code: 0xC004F063." Under "more information" is says that the licensing service reported that the computer BIOS is missing a required license. At this point I have no choice but to hit activate later. So I go online and people tell me to type in slui.exe 4, and call the number that comes up. Well guess what? no number came up! Just the same "Buy product key, use different product key, contact Microsoft to help resolve this problem" box. (I find the latter option to be absolutely hilarious, since they offer me no help whatsoever on the proceeding page) So I went online again. To the Microsoft website to be exact, and went to support. I couldn't find an email address or a phone number ANYWHERE. When I did reach a page that promised email or phone support, they asked me for my Product ID if I didn't want to incur any charges. Well sure enough, my product ID wasn't valid! "Whoops, you're gonna have to pay us that fifty bucks then!" Haha, not going to happen.
So far I've had an absolutely terrible experience with Microsoft Customer Support. I can't even email them to tell them how dissatisfied I am because their contact info is guarded like a castle.
tl;dr
My error is 0xC004F063 and the problem is the whole invalid license thing. I have a product key, but am unable to use it or get phone/email help. I have already tried slui.exe 4, nothing happened. Can't access microsoft email/phone support because it claims my product ID is invalid.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-4JJQP-TP64Y-RPFFV
Windows Product Key Hash: W7I5PeTN2iJuvTTU9QmIXc6iQqY=
Windows Product ID: 89583-OEM-7332157-00043
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Partial Product Key: RPFFV
License Status: Notification
Notification Reason: 0xC004F063.
For some reason, your computer is unable to match the BIOS data to its internal certificates - you need to change the Product Key to the one on your COA Sticker, using the Change Product Key link at the bottom of the System Properties page. You will then probably have to activate by telephone.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, March 6, 2011 10:22 PMModerator -
My computer is a few years old (Which is one of the reasons I'm confused as to why I'm having this problem) and the stickers on the bottom of my laptop are all faded. I used a keyfinder software to retrieve my key from my computer, I'm not sure if that's the same as the one that would be on the sticker. When I enter the RPFFV one into the change product key box, I get the same error I've been getting. If you're saying that the RPFFV one is the key that doesn't match, is there any other way to retrieve the sticker key? Since this is a preinstalled version of Vista I don't have any box that might have the key.
For some reason, your computer is unable to match the BIOS data to its internal certificates - you need to change the Product Key to the one on your COA Sticker, using the Change Product Key link at the bottom of the System Properties page. You will then probably have to activate by telephone.
Sunday, March 6, 2011 11:01 PM -
"ThatGuyNash" wrote in message news:1788c578-94c9-47e2-8414-559652714f01...
My computer is a few years old (Which is one of the reasons I'm confused as to why I'm having this problem) and the stickers on the bottom of my laptop are all faded. I used a keyfinder software to retrieve my key from my computer, I'm not sure if that's the same as the one that would be on the sticker. When I enter the RPFFV one into the change product key box, I get the same error I've been getting. If you're saying that the RPFFV one is the key that doesn't match, is there any other way to retrieve the sticker key? Since this is a preinstalled version of Vista I don't have any box that might have the key.
For some reason, your computer is unable to match the BIOS data to its internal certificates - you need to change the Product Key to the one on your COA Sticker, using the Change Product Key link at the bottom of the System Properties page. You will then probably have to activate by telephone.
Unfortunately, I know of no manufacturers who keep records of which Key is assigned to which PC - but it's worth a call to them to find out if yours is an exception. Other than that, try using a very bright light and a magnifier to read the COA sticker.The RPFFV Key is a generic one issued to the manufacturer rather than to the end-user, and has to be matched by certificates in the OS, and the SLIC table in the BIOS. It's possible that a System Restore back to a date before the computer showed as non-genuine may solve the problem, by recovering the certificates (I'm not sure that they are covered by SR).It's almost certain that using the Recovery System to get the computer back to ex-factory status would work (back up your data to external media first! - it will wipe all data and installed programs from the system drive).Another option is to purchase a new Full Retail license - since Vista is no longer in production, you'd need to purchase Win7 which should run fine, assuming Asus has drivers available for your model.As a last attempt at a fix, you could try the following - you may get lucky :)Please try the below steps to recreate the Store files. This may resolve the issue.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
12) You may be required to enter the Product Key and/or Activate.
Once complete, please post back with a new MGADiag report
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by ThatGuyNash Monday, March 7, 2011 12:06 AM
Sunday, March 6, 2011 11:26 PMModerator
