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Are Windows Updates screwing up Activation? RRS feed

  • Question

  • Hi there, I've been running Vista Ultimate (retail) just fine since March. I've had no problems but as I was about to go to bed, a tooltip popped up and said that I had 2 days left to activate Windows. I tried to activate online again but it said my product key was already in use. I haven't done any recent hardware upgrades and the only thing that I can think of that may have caused this was running Windows Updates the other day. I ran the tool and I've got this:

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: 0x0 / 0x0
    Windows Product Key: *****-*****-24H3T-RHWV4-PX44Q
    Windows Product Key Hash: wom9FFYeN4GHaFAhT226b9m+GSg=
    Windows Product ID: 89587-447-1718443-71139
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: {2672D762-C4E9-412F-9194-8B9C7E4AD43C}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2672D762-C4E9-412F-9194-8B9C7E4AD43C}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PX44Q</PKey><PID>89587-447-1718443-71139</PID><PIDType>5</PIDType><SID>S-1-5-21-3657362298-3512163659-1357021835</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1103   </Version><SMBIOSVersion major="2" minor="3"/><Date>20060102000000.000000+000</Date></BIOS><HWID>4A323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    It says Genuine right at the top, so what gives?
    Sunday, July 15, 2007 8:26 AM

Answers

  •  

    Please try phone activating and speak with a customer service representative when you're given the option. You can get started with phone activation by typing "slui.exe 4" in the search field in the Start Menu and pressing Enter. 

    Saturday, July 28, 2007 4:32 AM

All replies

  • Exactly this happened to me, the driver was presented as an update, I agreed the update failed and on rebooting I have 3 days left to activate, I ended up on the phone but the person I spoke to was very sceptical about nothing having changed and said someone else must have done it ? I did mention I am disabled and bound to this room 24\7 and think I would have noticed.

     

    So my answer to your question is yes, updates are screwing up activation and it needs sorting out.

    Sunday, July 15, 2007 9:27 AM
  • Same happened to me! I activated Vista in february and I haven't had any activation problems since, but today I was asked to activate again within 2 days

     and it doesn't work...

    Windows Update is set to run automatically and I didn't update any hardware for months.

    If this is a Windows Update issue, I hope a correction is coming soon.

    My MGA dump:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0xc004f012) / 0x0
    Windows Product Key: *****-*****-GJ642-RJ98V-68K7H
    Windows Product Key Hash: iKdXyQ8YAsyw1mYwY7GJHAdjkiU=
    Windows Product ID: 89580-OEM-7300576-97285
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: {0A845CC7-878C-4D5B-82E6-C6235C1726F4}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0A845CC7-878C-4D5B-82E6-C6235C1726F4}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-68K7H</PKey><PID>89580-OEM-7300576-97285</PID><PIDType>3</PIDType><SID>S-1-5-21-3233161413-3435618449-873507016</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-SLI Premium ACPI BIOS Revision 1006</Version><SMBIOSVersion major="2" minor="3"/><Date>20050630000000.000000+000</Date></BIOS><HWID>5B313507018400E6</HWID><UserLCID>0406</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Sunday, July 15, 2007 1:19 PM
  •  

    Please try phone activating and speak with a customer service representative when you're given the option. You can get started with phone activation by typing "slui.exe 4" in the search field in the Start Menu and pressing Enter. 

    Saturday, July 28, 2007 4:32 AM