CRM2011 Hosted/IFD: 404 error after initial login RRS feed

  • Question

  • I installed CRM2011 on our datacenter with Claims based authentication.

    After initial login using the external url in the main frame it says: "404 - file or directory not found'.
    When you click on any link on the left side like dashboards or accounts, everything works fine.

    At first I thought it's the firewall.
    But then I noticed the initial url was wrong, it includes the organization "demo.domain.com:444/demo" where it should be "demo.domain.com:444".

    If I remember correctly, after initial installation everything worked fine.
    It seems to me it happened after rollup 2.
    I read somewhere that rollup 1 might fix it, but rollup 2 contains rollup 1 right?
    Also installed rollup 3, but that didn't fix it too and 1 funny detail: this update isn't shown in the windows updates list.

    If this is a bug, please solve it fast.
    How can we show this to our (potential) customers?

    Friday, August 5, 2011 11:03 AM

All replies

  • I may be way off base here, but if you are using Claims authentication and not IFD, you may need to use a host name that does not resolve to an Organization. The Claims/IFD documentation specifies host names like dev, auth, and sts1 as examples. If you setup a generic host name like dev.domain.com, and then access CRM at https://dev.domain.com:444/demo what happens?
    Brian Bewley
    Wednesday, August 10, 2011 4:52 AM
  • Everything works fine and I didn't change anything.

    The only thing I can think off is that I did a server restart.

    Wednesday, August 10, 2011 9:15 AM
  • Hi,

    I wonder if the an IIS reset would have fixed the issue after the initial configuration. That might be why the server restart fixed the problem?

    Whenever you configure claims and/or IFD, it is a good idea to run an IIS reset before attempting to use the application.


    Monday, August 15, 2011 7:13 PM
  • Many people havce reported this issue. One theory is that it has to do wit hthe length of your Certificate Key:


    Monday, August 15, 2011 8:34 PM