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Genuine Office 2007--Can't Install, Keeps Telling Me The Key Is Wrong RRS feed

  • Question

  • Hi all,

    here's the situation:  i recently purchased a new HP laptop.  my father had purchased a copy of Office 2007 for his home computer, and it was also installed on my laptop that most recently died (not the HP).  I'm trying to install the third license on my new laptop, but it keeps telling me the key is wrong.  I know the key isn't wrong, I'm staring right at the box.  

    Can anyone offer any advice, or am I basically up a creek?

    thanks,
    Rachel. 
    Monday, September 1, 2008 2:38 AM

Answers

  • MiCCAS,

    I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Attached below is a Knowledge Base (KB) article http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

    Next, review the KB article @ http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=enUtility.  This link provides information for Windows Product Key Update Tool Instructions. 

    If you are still having issues, can you do the following?

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.

    2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3) When the tool loads, click “CONTINUE”.

    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.

    5) From the Windows tab, click the COPY button.

    6) Please reply back to this post and PASTE the entire results into reply of this post. 

    We can take a look at it and offer you some suggestions as to how to resolve this issue.

    I hope this helps,

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, September 2, 2008 9:01 PM
    Tuesday, September 2, 2008 9:01 PM

All replies

  • Hi RLDunn,

    What it sounds like to me is that you're trying to enter the code into the wrong version of Office 2007. For instance, you're trying to use an Office Profesional product id to activate your Office Home and Student version.

    What the issue most likely is in your situation is that you're trying to activate the version that was preinstalled on your computer, as is on many computers that you buy from manufacturers. If this is the case, simply uninstall the version that is installed on the machine, and install Office via the disc that you purchased.

    Hope that helps.

    Regards,
    Michael.

    MiCCAS.net Got an MSN/WLM virus? Checkout my free site at www.msnvirusremoval.com
    Monday, September 1, 2008 8:13 AM
  • Hi Michael,

    I tried that.  I tried uninstalling the product that came on the computer (the "activation assistant" and then all the rest of it), and installed the Home and Student 2007 version on my computer straight from the CD--that's the only one that I have.  That's what's so weird to me. 

    Thanks,
    Rachel.
    Monday, September 1, 2008 1:20 PM
  • MiCCAS,

    I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Attached below is a Knowledge Base (KB) article http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

    Next, review the KB article @ http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=enUtility.  This link provides information for Windows Product Key Update Tool Instructions. 

    If you are still having issues, can you do the following?

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.

    2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3) When the tool loads, click “CONTINUE”.

    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.

    5) From the Windows tab, click the COPY button.

    6) Please reply back to this post and PASTE the entire results into reply of this post. 

    We can take a look at it and offer you some suggestions as to how to resolve this issue.

    I hope this helps,

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, September 2, 2008 9:01 PM
    Tuesday, September 2, 2008 9:01 PM