vista product key RRS feed

  • Question

  • Hi, I bought a new pc with vista home premium a few months ago and have really only used it for internet and my son plays games on it.  Today I tried to used microsoft word for the first time and the computer asked me to type in the product key.  I recieved a message back saying the code was incorrect even though its on the side of my pc.  The only thing I can think of is between buying the pc and now I downloaded vista sp1 and now it wont recognise the product key.  I dont know how to fix this...  Anyone???
    Wednesday, September 10, 2008 7:57 PM


  • Hello Luke,

    The Product Key (found on the sticker on the side or bottom of your computer) is for Windows only and will not work for Office.  Full Versions of Office do not, normally, come standard on computers. Computer Manufacturers will often include a Trial version of Office, which allows you to use it for a limited number of uses (after which, it will ask for a Valid Product Key), but if you wish to continue using it, you would need to by a Full Version of Office.

      If the copy of Office, that came with your computer, is supposed to be a Full Version, then the Product key would be included in the documentation that came with the computer. If you are unable to find the Office Product Key and you still believe that the computer should have come with a Full Version of Office, please contact the Person, Company, and/or the Computer Manufacturer, that you bought the computer from, for further assistance.

    How to determine whether you have a trial edition of a 2007 Office suite or program installed:


    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:


    How to buy the 2007 Microsoft Office suites:


    Take care Luke,

    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, September 10, 2008 8:15 PM
    Wednesday, September 10, 2008 8:14 PM