CRM 2011 - Email enabled business unit queue - emails going in to parent queue RRS feed

  • Question

  • Crm 2011 on premise.

    I've got a business unit (Marketing) that successfully uses Marketing@contoso.com.  They use this queue a lot for business process.  It gets a pile of emails that are converted to activities.

    The Marketing department wants to use another email address and a separate queue to manage all their surveys.  I created an email enabled business unit queue and associated Survey@contoso.com.  (Incoming/outgoing set to email router, business unit Marketing)

    I can successfully send to survey@contoso.com.  I can see it being processed by the email router.  However it gets dropped in the general for queue with the emails sent to marketing@contoso.com and are not pulled out and put into a separate queue. 

    Any thoughts?

    Friday, July 11, 2014 7:50 PM