locked
Firewall and/or virus? RRS feed

  • Question

  • I cannot get my firewall back on. Is this caused by spyware, or is it because I recently worked for an at-home customer service company, and they turned it off so I could connect with them?

     

    I did everything in help that it said to do to get the firewall back on except removing and reinstalling MSXML.dll. What is that anyway? I am afraid to try to do that by myself.

     

    I am also being attacked every time I get on the Internet by Trojan Win32/Bzub.GB.dll.

     

    Thanks,

     

     

    Monday, January 14, 2008 7:35 PM

Answers

All replies

  • See if this tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2468376&SiteID=2 - resolves the firewall problem which may have happened as a result of the 2.0 upgrade to OneCare.

    Since you have also been infected with OneCare in place, please contact support to get help with removal. They can also help with the firewall if the tool does not resolve it.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve 

    Monday, January 14, 2008 8:33 PM
    Moderator
  • Thank you for the quick response. The message that I am seeing when I go to the firewall window is: "for your security, some settings are controlled by Group Policy."

    It's right above the button where I should be able to press it and have the firewall on.

    I did already contact support and have a service number.

     

    Thank you

     

    Monday, January 14, 2008 9:26 PM
  • Ah, you're looking at the settings for the Windows Firewall. Yes, OneCare applies the Group Policy to disable the Windows Firewall since it has its own firewall. Open OneCare, click on change settings, and you will see a firewall tab with configuration settings.

    What is the status of your OneCare firewall? Is OneCare green? If so, then your firewall is enabled. Is the Windows Security Center reporting that no firewall is on, yet OneCare is green? If so, see this post - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2469173&SiteID=2

    -steve

     

    Tuesday, January 15, 2008 2:22 AM
    Moderator