Answered by:
This computer is not runing genuine windows (but it is genuine)

Question
-
Everytime I get on my laptop it says that I'm not running genuine windows. But it is genuine. I recently instaled a new hardrive on my laptop and now I'm not sure what to do to make the message go away.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HYC3Y-T6M6F-XD2R8
Windows Product Key Hash: sNJ+v3d2dK18A7No2yzmYmOHlR4=
Windows Product ID: 00426-437-2889787-85901
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {05779A98-0E9C-4D9E-A847-D4AB81F95B6D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{05779A98-0E9C-4D9E-A847-D4AB81F95B6D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XD2R8</PKey><PID>00426-437-2889787-85901</PID><PIDType>5</PIDType><SID>S-1-5-21-2202659200-2429333272-4076405871</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7743AD1</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETC0WW (2.20 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080616000000.000000+000</Date></BIOS><HWID>ACC43B07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7L </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>127694306053D86</Val><Hash>Tb7bqUzBERSpIAiDx0dZ7DJyFk8=</Hash><Pid>89388-707-4217106-65613</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-437-288978-01-1033-7600.0000-1802011
Installation ID: 022214991846261825673943184631421323313366748692591634
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XD2R8
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 8/10/2012 3:48:48 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 8:4:2012 13:39
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAAABAAAAAwABAAEAJJRcOrGtsFRGgy4IgIUALRqfAkRY0Gy1uVWCUCQMRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO TP-7L
FACP LENOVO TP-7L
HPET LENOVO TP-7L
BOOT LENOVO TP-7L
MCFG LENOVO TP-7L
SSDT LENOVO TP-7L
ECDT LENOVO TP-7L
TCPA LENOVO TP-7L
SLIC LENOVO TP-7L
ASF! LENOVO TP-7L
SSDT LENOVO TP-7L
SSDT LENOVO TP-7L
SSDT LENOVO TP-7L
SSDT LENOVO TP-7L
Friday, August 17, 2012 8:08 PM
Answers
-
Try the drivers from here (all manufacturers use the same basic Intel drivers).
Download the Intel Rapid Storage Drivers from here:
http://bit.ly/xmcovN
You’ll need the set for the x64 (64-bit) platform on Win7.
Once complete, please reboot twice, then post another MGADiag report.
Good Luck!Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.
- Proposed as answer by Noel D PatonModerator Saturday, August 18, 2012 3:00 PM
- Marked as answer by Noel D PatonModerator Sunday, August 26, 2012 1:12 AM
Saturday, August 18, 2012 1:55 PMAnswerer
All replies
-
The common cause for these mismatches is a faulty Intel Rapid Storage Tech driver
Download and install the latest version from....
http://downloadcenter.intel.com/Detail_Desc.aspx?ProductID=2101&DwnldID=21730&lang=eng&iid=dc_rss
then run another MGADiag report and post the results.
Friday, August 17, 2012 8:15 PMAnswerer -
apparently this laptop does not meet the minimum requirements to install those drivers. not sure what Intel Rapid Storage Tech driver are or are they even needed? anyways they wont install. any other ideas?
Friday, August 17, 2012 8:46 PM -
First try this.
Open Windows Explorer and navigate to the C:\Windows\System32 folder. find the Catroot2 folder there, and right-click on it - select Properties.
In the General tab, clear the box beside 'Read-only (Only.....' by clicking in it until it's empty (it cycles around three values)
Click Apply.
Accept any warnings that come up - if you get a 'Ignore/Ignore All/Try again' option, pick 'Ignore all'
Once complete (may be almost instantaneous),
reboot, and run another MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Friday, August 17, 2012 8:57 PMModerator -
I cleared the read only box and rebooted and ran MGADiag again. results posted.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HYC3Y-T6M6F-XD2R8
Windows Product Key Hash: sNJ+v3d2dK18A7No2yzmYmOHlR4=
Windows Product ID: 00426-437-2889787-85901
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {05779A98-0E9C-4D9E-A847-D4AB81F95B6D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{05779A98-0E9C-4D9E-A847-D4AB81F95B6D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XD2R8</PKey><PID>00426-437-2889787-85901</PID><PIDType>5</PIDType><SID>S-1-5-21-2202659200-2429333272-4076405871</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7743AD1</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETC0WW (2.20 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080616000000.000000+000</Date></BIOS><HWID>ACC43B07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7L </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>127694306053D86</Val><Hash>Tb7bqUzBERSpIAiDx0dZ7DJyFk8=</Hash><Pid>89388-707-4217106-65613</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-437-288978-01-1033-7600.0000-1802011
Installation ID: 022214991846261825673943184631421323313366748692591634
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XD2R8
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 8/17/2012 2:52:52 PMWindows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 8:14:2012 14:15
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAAABAAAAAwABAAEAJJRcOrGtsFRGgy4IgIUALRqfAkRY0Gy1uVWCUCQMRso=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO TP-7L
FACP LENOVO TP-7L
HPET LENOVO TP-7L
BOOT LENOVO TP-7L
MCFG LENOVO TP-7L
SSDT LENOVO TP-7L
ECDT LENOVO TP-7L
TCPA LENOVO TP-7L
SLIC LENOVO TP-7L
ASF! LENOVO TP-7L
SSDT LENOVO TP-7L
SSDT LENOVO TP-7L
SSDT LENOVO TP-7L
SSDT LENOVO TP-7LFriday, August 17, 2012 9:55 PM -
OK -
Please run the following commands in an Elevated command prompt window, and copy/paste the results to your reply, together with a new MGADiag report.
NET START CRYPTSVC
SC QC CRYPTSVC
SC QUERYEX CRYPTSVC
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Friday, August 17, 2012 10:10 PMModerator -
OK here are the results.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Windows\system32>NET START CRYPTSVC
The requested service has already been started.More help is available by typing NET HELPMSG 2182.
C:\Windows\system32>
C:\Windows\system32>SC QC CRYPTSVC
[SC] QueryServiceConfig SUCCESSSERVICE_NAME: CRYPTSVC
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k NetworkService
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Cryptographic Services
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT Authority\NetworkServiceC:\Windows\system32>
C:\Windows\system32>SC QUERYEX CRYPTSVCSERVICE_NAME: CRYPTSVC
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1592
FLAGS :C:\Windows\system32>
C:\Windows\system32>Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HYC3Y-T6M6F-XD2R8
Windows Product Key Hash: sNJ+v3d2dK18A7No2yzmYmOHlR4=
Windows Product ID: 00426-437-2889787-85901
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {05779A98-0E9C-4D9E-A847-D4AB81F95B6D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{05779A98-0E9C-4D9E-A847-D4AB81F95B6D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XD2R8</PKey><PID>00426-437-2889787-85901</PID><PIDType>5</PIDType><SID>S-1-5-21-2202659200-2429333272-4076405871</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7743AD1</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETC0WW (2.20 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080616000000.000000+000</Date></BIOS><HWID>ACC43B07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7L </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>127694306053D86</Val><Hash>Tb7bqUzBERSpIAiDx0dZ7DJyFk8=</Hash><Pid>89388-707-4217106-65613</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-437-288978-01-1033-7600.0000-1802011
Installation ID: 022214991846261825673943184631421323313366748692591634
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XD2R8
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 8/17/2012 3:33:41 PMWindows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 8:14:2012 14:15
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAAABAAAAAwABAAEAJJRcOrGtsFRGgy4IgIUALRqfAkRY0Gy1uVWCUCQMRso=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO TP-7L
FACP LENOVO TP-7L
HPET LENOVO TP-7L
BOOT LENOVO TP-7L
MCFG LENOVO TP-7L
SSDT LENOVO TP-7L
ECDT LENOVO TP-7L
TCPA LENOVO TP-7L
SLIC LENOVO TP-7L
ASF! LENOVO TP-7L
SSDT LENOVO TP-7L
SSDT LENOVO TP-7L
SSDT LENOVO TP-7L
SSDT LENOVO TP-7L
Friday, August 17, 2012 10:35 PM -
Just when I think I've got a handle on this set of errors, it throws a curve-ball at me!
I wonder....
Please try this set of drivers - your machine is older than we usually deal with here, so it may be more appropriate.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Friday, August 17, 2012 10:53 PMModerator -
not sure what to do here. there are 4 downloads available, none of which are for win 7 ( installed on my computer). do I download all 4 or just one? discription looks the same for all 4!Friday, August 17, 2012 11:42 PM
-
Oooops - sorry about that!
see if this tool gives you better ID for required drivers.....
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18498&ProdId=861
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Saturday, August 18, 2012 12:01 AMModerator -
ok, I think i am lost! That last chip utility identifier says i have pm965 chipset. i am not sure what that info is for?
Below is the page with the files you asked me to update. I am not sure which file or files do i need to update? note: none are for win 7.
<//td><//tr>- Home ›
- Download Center ›
- Search Results ›
- Home ›
- Download Center ›
- Search Results ›
- Download Details
<form action="Detail_Desc.aspx" id="language-selector" method="post" name="frmLanguage"><fieldset>Select a language
<select class="url-select" id="selectLang1" jQuery1345249470854="3" name="lang" style="display:inline-block;"><option value="eng">English</option><option value="deu">Deutsch</option><option value="spa">Español - América</option><option value="fra">Français</option><option value="ita">Italiano</option><option value="por">Português - Brasil</option><option value="rus">Русский</option><option value="zht">繁體中文</option><option value="zho">简体中文</option><option value="jpn">日本語</option><option value="kor">한국어</option></select> </fieldset> <input class="selected-language" id="ctl00_body_selLang" name="ctl00$body$selLang" type="hidden" value="eng" /> <input id="ctl00_body_intjs_hidden" name="ctl00$body$intjs_hidden" type="hidden" /> <input id="ctl00_body_page_title" name="ctl00$body$page_title" type="hidden" /> <input class="jsonurl" id="hdn_jsonurl" name="ctl00$body$hdn_jsonurl" type="hidden" /> <input class="emailfriendurl" id="emailfriend_url" name="ctl00$body$emailfriend_url" type="hidden" value="http://www-origin.intel.com/sites/sitewide/en_US/emailfriend.htm" /> <input class="cultureclass" id="culturevalue" name="ctl00$body$culturevalue" type="hidden" value="en_US" /> </form><form action="Detail_Desc.aspx" id="language-selector" method="post" name="frmLanguage"></form><form action="Detail_Desc.aspx" id="language-selector" method="post" name="frmLanguage">Intel® Matrix Storage ManagerAvailable Downloads(Which file should I download?)
<//td><//tr>File name:f6flpy3288.zipVersion:8.8.0.1009Date:03/13/2009Status:Previously releasedSize:0.19 MBLanguage:EnglishOperating Systems:Windows Server 2003 *, Windows Vista *, Windows XP *
File name:f6flpy6488.zipVersion:8.8.0.1009Date:03/13/2009Status:Previously releasedSize:0.22 MBLanguage:EnglishOperating Systems:Windows Server 2003 *, Windows Vista *, Windows XP *
File name:IATA88ENU.exeVersion:8.8.0.1009Date:03/13/2009Status:Previously releasedSize:6.75 MBLanguage:EnglishOperating Systems:Windows Server 2003 *, Windows Server 2003 Enterprise x64 Edition*, Windows Server 2003 Standard Edition*, Windows Server 2003 Standard x64 Edition*, Windows Server 2008 *, Windows Vista *, Windows Vista 32*, Windows Vista 64*, Windows XP Home Edition*, Windows XP Media Center Edition*, Windows XP Professional x64 Edition*, Windows XP Professional*
File name:IATA88CD.exeVersion:8.8.0.1009Date:03/13/2009Status:Previously releasedSize:22.44 MBLanguage:Multi languageOperating Systems:Windows Server 2003 *, Windows Server 2003 Enterprise x64 Edition*, Windows Server 2003 Standard Edition*, Windows Server 2003 Standard x64 Edition*, Windows Server 2008 *, Windows Vista *, Windows Vista 32*, Windows Vista 64*, Windows XP Home Edition*, Windows XP Media Center Edition*, Windows XP Professional x64 Edition*, Windows XP Professional*
(txt)(htm)Detailed Description
The files below contain the Intel® Matrix Storage Manager. This record also includes downloadable F6 floppy configuration utilities (32-bit and 64-bit). These utilities create floppy disks containing the RAID driver files to be used during the installation of Microsoft* Windows*.
This driver provides support for high-capacity & fault-tolerant Serial ATA (SATA) RAID 5 arrays and high-performance & fault-tolerant SATA RAID 10 arrays on select Intel® 4 Series, 3 Series, 965, 975X, 955X and 945 chipset-based platforms. It provides support for high-performance SATA RAID 0 arrays & redundant SATA RAID 1 arrays on select Intel® 4 Series, 3 Series, 965, 975X, 955X, 945, 925, 915 chipset-based platforms. It also provides AHCI support on select Intel® 4 Series, 3 Series, 965, 975X, 955X, 945, 925 and 915 chipset-based platforms, as well as on Mobile Intel® 915/910 chipset-based platforms.
Note: Intel® RAID Technology requires the Intel® ICH9R/ICH9M-E/ICH10R SATA RAID controller hub, Intel® 82801HR I/O controller hub (ICH8R), Intel® 631xESB/632xESB I/O controller hub, Intel® 82801GR/GH I/O controller hub (ICH7R/DH), Intel® 82801FR I/O controller hub (ICH6R).
DISCLAIMER: This software is provided by Intel only for the convenience of its customers. THIS SOFTWARE IS PROVIDED "AS IS" WITH NO WARRANTIES WHATSOEVER, INCLUDING ANY WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY WARRANTY OTHERWISE ARISING OUT OF ANY PROPOSAL, SPECIFICATION OR SAMPLE. This software is furnished under license and may only be used or copied in accordance with the terms of the license. The software is subject to change without notice. Intel assumes no responsibility or liability for any errors, incompatibility issues, inoperability or inaccuracies that may appear in this software.
See the Installation Instructions page for a list of system requirements and considerations.
Note: Before installing this application or requesting technical support from Intel, it is suggested that you first contact your system manufacturer. They may provide software which is specifically configured for your system.This download is valid for the product(s) listed below.Intel® Rapid Storage Technology (Intel® RST) Saturday, August 18, 2012 12:29 AM -
The file you want is the IATA88ENU.exe version - from http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/17412/eng/IATA88ENU.exe&lang=eng&Dwnldid=17412&ProductID=2101&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%c2%ae+Rapid+Storage+Technology+(Intel%c2%ae+RST) (if the link works!)
download it, and run it - it will take a couple of minutes to install (hopefully!)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Saturday, August 18, 2012 8:44 AMModerator -
Try the drivers from here (all manufacturers use the same basic Intel drivers).
Download the Intel Rapid Storage Drivers from here:
http://bit.ly/xmcovN
You’ll need the set for the x64 (64-bit) platform on Win7.
Once complete, please reboot twice, then post another MGADiag report.
Good Luck!Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.
- Proposed as answer by Noel D PatonModerator Saturday, August 18, 2012 3:00 PM
- Marked as answer by Noel D PatonModerator Sunday, August 26, 2012 1:12 AM
Saturday, August 18, 2012 1:55 PMAnswerer -
ok installed the drivers and here is anouther MGADiag report.
hope that fixes it!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HYC3Y-T6M6F-XD2R8
Windows Product Key Hash: sNJ+v3d2dK18A7No2yzmYmOHlR4=
Windows Product ID: 00426-437-2889787-85901
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {05779A98-0E9C-4D9E-A847-D4AB81F95B6D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{05779A98-0E9C-4D9E-A847-D4AB81F95B6D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XD2R8</PKey><PID>00426-437-2889787-85901</PID><PIDType>5</PIDType><SID>S-1-5-21-2202659200-2429333272-4076405871</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7743AD1</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETC0WW (2.20 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080616000000.000000+000</Date></BIOS><HWID>ACC43B07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7L </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>127694306053D86</Val><Hash>Tb7bqUzBERSpIAiDx0dZ7DJyFk8=</Hash><Pid>89388-707-4217106-65613</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-437-288978-01-1033-7600.0000-1802011
Installation ID: 022214991846261825673943184631421323313366748692591634
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XD2R8
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 8/18/2012 7:33:14 AMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:14:2012 14:15
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAAABAAAAAwABAAEAJJRcOrGtsFRGgy4IgIUALRqfAkRY0Gy1uVWCUCQMRso=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO TP-7L
FACP LENOVO TP-7L
HPET LENOVO TP-7L
BOOT LENOVO TP-7L
MCFG LENOVO TP-7L
SSDT LENOVO TP-7L
ECDT LENOVO TP-7L
TCPA LENOVO TP-7L
SLIC LENOVO TP-7L
ASF! LENOVO TP-7L
SSDT LENOVO TP-7L
SSDT LENOVO TP-7L
SSDT LENOVO TP-7L
SSDT LENOVO TP-7LSaturday, August 18, 2012 2:35 PM -
That appears to have solved it.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.
Saturday, August 18, 2012 2:49 PMAnswerer -
Thanks, Colin
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Saturday, August 18, 2012 2:59 PMModerator