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Can't update Office 2003 RRS feed

  • Question

  • Old m/c died, installing everything to new one with Vista.  Everything works except I can't get updates for Office 2003.  I get to Windows Update and it gives me "Microsoft Update could not be installed on your computer", ... [Error number: 0x800A0046]

    Searched web and came across this thread.  It is not specific to 0x800A0046, but no luck trying its recommendation, as already on Administrator account.  Also came across this page, but I think it was written for XP.  Method 1: my account was already Administrator.  Method 2: got "Failed ... Access is denied."  Method 3: secpol.svc is not part of Vista.  Method 4: Remote procedure call is set up to log in as "This account: Network Services", and the entire tab is disabled (grayed).

    What can I do to get Microsoft Update to work to upgrade Office?

    David

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-6HVMF-TTJ34-P92J4
    Windows Product Key Hash: 7KRyNvkpDG8G18qCc8dsDeUtcCg=
    Windows Product ID: 89572-OEM-7332166-00042
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    ID: 93f98503-716e-425c-9dd0-41712d08be52
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-530-645_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>93f98503-716e-425c-9dd0-41712d08be52</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><PKey>*****-*****-*****-*****-P92J4</PKey><PID>89572-OEM-7332166-00042</PID><PIDType>2</PIDType><SID>S-1-5-21-3927549737-2721024773-4214339708</SID><SYSTEM><Manufacturer>EMACHINES</Manufacturer><Model>T3604</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CF94510J.15A.0028.2006.1213.1629</Version><SMBIOSVersion major="2" minor="4"/><Date>20061213000000.000000+000</Date></BIOS><HWID>8A313507018400D6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>5846BDA77DA6DD4</Val><Hash>NtOBAV9Y8tx5ff9obMlaNxFaDwc=</Hash><Pid>73931-746-5184091-57695</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Wednesday, April 4, 2007 12:06 AM

Answers

  • Hi David,

     

    It looks like you're genuine, so your issue isn't with validation.  Since this forum is dedicated to validation issues we don't have the information you need here.  Would you please contact your OEM's support services?  They should be providing you with support for this issue.  Thank you! 

    Wednesday, April 4, 2007 8:54 PM
  • They told me that since I purchased Office myself, and installed it myself, the issue is not their problem.  They said it is an issue on your end, because your Office validation ActiveX program will not install onto my machine through your Internet Explorer, on your operating system.  So please, how can I fix this?

    Thank you,
    David
    Wednesday, April 4, 2007 11:27 PM
  • What happens when you click "Validate Windows" on this page: www.microsoft.com/genuine and follow the prompts to activate?  If validation fails for you, please post the error code you get at the end of the message on the page that tells you validation failed.  The code will be gray and in brackets and look something like this [0xC004C000].

     

    Thanks, David!

    Wednesday, April 4, 2007 11:33 PM
  • It validates both Windows and Office.
    Wednesday, April 4, 2007 11:40 PM
  • Hmm... well validation requires that you install the ActiveX control, so it looks like that happened satisfactorily.  I'm going to move your post to the Office Validation forum where they may know better how to help you. 

     

    Thanks again.

    Wednesday, April 4, 2007 11:43 PM
  • Anyone here have any ideas?

    Thanks,
    David
    Monday, April 9, 2007 7:08 AM
  • I guess you don't need to worry about responding.  I'm going back to Windows 2000, which doesn't have the issue (which is probably due to the new security model not allowing something somewhere to write something somewhere on the hard disk, even though I was on an Administrator account).  I need something that helps me get my work done, not something that makes me work more.

    As an added plus, Windows 2000 is snappy as heck on the new machine, whereas Vista was thrashing the hard disk like there was no tomorrow.  Nice knowing you, Vista.

    Bye,
    David
    Friday, April 13, 2007 2:31 PM
  • Your issue can be best addressed by posting to the Windows Update experts in the Windows Update newsgroup:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

    Tuesday, November 27, 2007 3:51 PM

All replies

  • Hi David,

     

    It looks like you're genuine, so your issue isn't with validation.  Since this forum is dedicated to validation issues we don't have the information you need here.  Would you please contact your OEM's support services?  They should be providing you with support for this issue.  Thank you! 

    Wednesday, April 4, 2007 8:54 PM
  • They told me that since I purchased Office myself, and installed it myself, the issue is not their problem.  They said it is an issue on your end, because your Office validation ActiveX program will not install onto my machine through your Internet Explorer, on your operating system.  So please, how can I fix this?

    Thank you,
    David
    Wednesday, April 4, 2007 11:27 PM
  • What happens when you click "Validate Windows" on this page: www.microsoft.com/genuine and follow the prompts to activate?  If validation fails for you, please post the error code you get at the end of the message on the page that tells you validation failed.  The code will be gray and in brackets and look something like this [0xC004C000].

     

    Thanks, David!

    Wednesday, April 4, 2007 11:33 PM
  • It validates both Windows and Office.
    Wednesday, April 4, 2007 11:40 PM
  • Hmm... well validation requires that you install the ActiveX control, so it looks like that happened satisfactorily.  I'm going to move your post to the Office Validation forum where they may know better how to help you. 

     

    Thanks again.

    Wednesday, April 4, 2007 11:43 PM
  • Anyone here have any ideas?

    Thanks,
    David
    Monday, April 9, 2007 7:08 AM
  • I guess you don't need to worry about responding.  I'm going back to Windows 2000, which doesn't have the issue (which is probably due to the new security model not allowing something somewhere to write something somewhere on the hard disk, even though I was on an Administrator account).  I need something that helps me get my work done, not something that makes me work more.

    As an added plus, Windows 2000 is snappy as heck on the new machine, whereas Vista was thrashing the hard disk like there was no tomorrow.  Nice knowing you, Vista.

    Bye,
    David
    Friday, April 13, 2007 2:31 PM
  • My ActiveX controls aren't working and I don't know how to fix them.  Please help.

     

    I can't connect to Windows Update, Microsoft Update, Office Validation, or even Office help facilities.

     

    I don't get an error message, IE7 just quits when it encounters ActiveX.

     

    Any suggestions would be appreciated.

     

    Thank you.

     

    Tuesday, November 27, 2007 12:52 PM
  • Your issue can be best addressed by posting to the Windows Update experts in the Windows Update newsgroup:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

    Tuesday, November 27, 2007 3:51 PM
  • David,

     

    Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing.

    You may also consider self help options detailed below.  Please visit the Discussions in Windows Update Forum located here: 

     

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem? This forum specializes with WU problems.

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .  

      Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

     

    3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

    Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

    Thank you,

     

    STephen Holm, MS

    Tuesday, January 8, 2008 8:04 PM
  • David,

     

    If you find that Windows Update refuses to install most patches, you can register its missing DLLs yourself. This can be accomplished by manually entering seven commands (shown in Step 2, below) at a command prompt. If you need to run the fix on multiple machines, it's easiest to use a batch file, as Steps 1 through 5 explain:

    Step 1. Open Notepad (or any text editor).

    Step 2. Copy and paste the following command lines into the Notepad window (the /s switch runs the commands silently, freeing you from having to press Enter after each line):

    regsvr32 /s wuapi.dll
    regsvr32 /s wuaueng1.dll
    regsvr32 /s wuaueng.dll
    regsvr32 /s wucltui.dll
    regsvr32 /s wups2.dll
    regsvr32 /s wups.dll
    regsvr32 /s wuweb.dll


    Step 3. Save the file to your desktop, using a .bat or .cmd extension.

    Step 4. Double-click the icon of the .bat or .cmd file.

    Step 5. A command window will open, run the commands, and then close.

    The next time you visit the Windows Update site, you should not have any problem installing the latest patches.

     

    Another possible fix is to install an older version of the Windows Update files (downloadable from Step 2 of Microsoft Knowledge Base article http://support.microsoft.com/kb/927891/en-us#SPR over the newer version. This will involve launching the installer from a command line using a switch know as /wuforce.

     

     

    Thankyou,

     

    Stephen Holm, MS

    Tuesday, January 8, 2008 8:07 PM
  • I had the same problem on a new Vista laptop.

     

    I uninstalled the Office 2007 trial, then installed Office 2003, for which I already had a full version.

     

    When I tried to install "Microsoft Update" in order to get the Office 2003 updates, I got the message "Microsoft Update could not be installed on your computer".

     

    I called a very helpful Sony technician who found the following solution at a (apparently hidden) Microsoft site.

     

    Simply set up a new user who has administrator privileges.  Log on as that user.  Go back to the office.microsoft.com site and install the "Microsoft Update (Vista)."

     

    Under the new user name, this worked fine.

     

    Then I re-logged on with my original username and deleted the new user.

     

    This solution sounds a little bit like waving a magic wand while standing on one foot, but it worked.

     

     

    Thursday, May 22, 2008 10:45 PM