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Windows 7 build 7600 not genuine RRS feed

  • Question

  • Problems with pre-installed (OEM) Windows 7 Home Premium started after installing Service Pack 1. USB drives "disappeared" due to an "issue" with the version of usbstor.sys, had to revert to an earlier version of this file.

    Since then the system has become very unstable, Windows startup repair and system restore fail to sort out the problems. And now I have the problem with Windows complaining that it is not genuine due to "mismatched" or "tampered" files. I have previously posted these issues on answers.microsoft.com but in the end none of the suggested solutions has worked. These including recreating the licensing store and re-activating windows.

    Here is the current diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {CD3188D5-CD78-4B3B-8CC8-D0D1438ABB4F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CD3188D5-CD78-4B3B-8CC8-D0D1438ABB4F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2604439617-3838967557-359430885</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3802</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A1</Version><SMBIOSVersion major="2" minor="6"/><Date>20090831000000.000000+000</Date></BIOS><HWID>64B93607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-2852009
    Installation ID: 013144341786894312004704404173213700806460825554486881
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 28/06/2011 19:32:50

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001AAF0
    Event Time Stamp: 6:25:2011 13:54
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: MAAAAAEAAAABAAEAAQADAAAAAgABAAEA6GFW3CB1HsZGfJD5Yj02/DfXECjoFkxY

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            083109        APIC2014
      FACP            083109        FACP2014
      HPET            083109        OEMHPET
      MCFG            083109        OEMMCFG
      SLIC            ACRSYS        ACRPRDCT
      OEMB            083109        OEMB2014
      GSCI            083109        GMCHSCI
      AWMI            083109        OEMB2014
      SSDT            DpgPmm        CpuPm

    --------

    As I do not have the Windows 7 installation disk(s), is there another way to fix this?

    Is there any point in trying to replace the files that say they are mismatched/tampered with other versions on the system or will that only make matters worse? All versions of these files have timestamps from date of installation in 2009.

     

     

     


    John Cowley
    Tuesday, June 28, 2011 6:46 PM

Answers

  • "John Cowley" wrote in message news:71034614-7d16-45d3-922c-40546685b5d3...

    Colin,

    Thanks for the quick reply, I may pursue the Acer recovery/repair routes you mention, hopefully this will be less painful than having to re-install Windows.

    I should have clarified the sfc / scannow came back with "Windows Resource Protection found corrupt files but was unable to fix some of them" and the CBS.log is rather huge to diagnose. Also a "feature" of Windows 7 Service Pack 1 seems to that it deletes all earlier restore points without warning the user.

    regards, J


    John Cowley

    Not so - System Restore points are volatile (always have been and always will be) - how far back they go depends on the number and size of system changes, and the allowed space on the HD (and one or two other things, like how much you fiddle with the defaults, and whether you have installed certain security software)
     
    SFC will 90% of the time (at least in Vista, it's a smaller ratio in Win7) come back with the 'cannot fix' problem, for the simple reason that you've changed the Sidebar. one of the files monitored by SFC is 'settings.ini' for Sidebar  (do NOT, please, ask me why?) and this changes for 90% of users and results in the error message you get - I'm not sure that the same applies in Win7, but I suspect that it does. Please complain to MS direct about this - it may result in Win8 actually doing what it's supposed to :)
     
    All that is really irrelevant to your current problem.....
     
    Please upload your CBS.log to your SkyDrive (yes, you do have one!), and then post the link here - we can then look at it and see (hopefully!) what's going on.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 28, 2011 9:56 PM
    Moderator

All replies

  • The manufacturer does not supply a traditional installation disk.  They do provide a recovery partition and also a means to create a repair dvd.  Please see Acer's help files or check online for how to use these.  I suggest that you order a recovery disk from Acer so that if your hard drive has to be replaced you can reinstall Windows.  The recovery disk is the same as your recovery partition and sets the computer back to how it was when it shipped.

    The way you replace damaged system files is with the system file checker.

    Click Start, type 'cmd' in the Search/Run box, and right click on the CMD icon at the top of the results pane.  Select Run as Administrator.  When the cmd window opens type 'sfc /scannow' at the prompt and hit Enter.  When the scan completes close the cmd window. 

    You can also do a system restore to a point before you first saw the problem.  I would try this first.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Proposed as answer by Darin Smith MS Wednesday, June 29, 2011 6:32 PM
    Tuesday, June 28, 2011 7:55 PM
    Answerer
  • Colin,

    Thanks for the quick reply, I may pursue the Acer recovery/repair routes you mention, hopefully this will be less painful than having to re-install Windows.

    I should have clarified the sfc / scannow came back with "Windows Resource Protection found corrupt files but was unable to fix some of them" and the CBS.log is rather huge to diagnose. Also a "feature" of Windows 7 Service Pack 1 seems to that it deletes all earlier restore points without warning the user.

    regards, J


    John Cowley
    Tuesday, June 28, 2011 8:15 PM
  • "John Cowley" wrote in message news:71034614-7d16-45d3-922c-40546685b5d3...

    Colin,

    Thanks for the quick reply, I may pursue the Acer recovery/repair routes you mention, hopefully this will be less painful than having to re-install Windows.

    I should have clarified the sfc / scannow came back with "Windows Resource Protection found corrupt files but was unable to fix some of them" and the CBS.log is rather huge to diagnose. Also a "feature" of Windows 7 Service Pack 1 seems to that it deletes all earlier restore points without warning the user.

    regards, J


    John Cowley

    Not so - System Restore points are volatile (always have been and always will be) - how far back they go depends on the number and size of system changes, and the allowed space on the HD (and one or two other things, like how much you fiddle with the defaults, and whether you have installed certain security software)
     
    SFC will 90% of the time (at least in Vista, it's a smaller ratio in Win7) come back with the 'cannot fix' problem, for the simple reason that you've changed the Sidebar. one of the files monitored by SFC is 'settings.ini' for Sidebar  (do NOT, please, ask me why?) and this changes for 90% of users and results in the error message you get - I'm not sure that the same applies in Win7, but I suspect that it does. Please complain to MS direct about this - it may result in Win8 actually doing what it's supposed to :)
     
    All that is really irrelevant to your current problem.....
     
    Please upload your CBS.log to your SkyDrive (yes, you do have one!), and then post the link here - we can then look at it and see (hopefully!) what's going on.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 28, 2011 9:56 PM
    Moderator
  • Noel,

    Thanks, I stand corrected about system restore (thought I had seen others complain about win7 sp1 erasing previous restore points).

    Finally my system could not startup repair or system restore from any of the restore points and I had to re-install Windows 7. The CBS.log is no longer available but appreciate you offering to look...


    John Cowley
    Thursday, June 30, 2011 7:15 PM
  • "John Cowley" wrote in message news:a5f1fecc-b596-47de-91ed-5c9d6b9a16b6...

    Noel,

    Thanks, I stand corrected about system restore (thought I had seen others complain about win7 sp1 erasing previous restore points).

    Finally my system could not startup repair or system restore from any of the restore points and I had to re-install Windows 7. The CBS.log is no longer available but appreciate you offering to look...


    John Cowley

    Glad you seem to be up and running again - even if under 'reduced circumstances' :)
    The most common reason for the problem you experienced is malware - make sure that you have a decent AV installed, and regularly scan for other types of malware, so that they don't get a chance to take over.
     System restore in Win7 operates slightly differently to earlier versions - it will by default only create a Restore point once a week, rather than daily - but the essentials remain the same.. My usual recommendation is to reduce the size of the available storage to 2GB or less, unless you're planning on a large install/uninstall, such as Office.
    The larger the SR store, the more chance there is that at least one SR point will be corrupted enough to break things - and generally, 2GB is quite enough for a recovery from any sort of problem.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 30, 2011 8:19 PM
    Moderator