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lifecam hd-3000 windows 10 RRS feed

  • Question

    1. I have tried more than once to install my new hd-3000 camera software to no avail. Have tried to run as Windows 7 and 8 with no success. I have Windows 10 and have had no trouble install other software. Going to Microsoft site provides me with no download as the camera document states.
    Monday, April 16, 2018 8:22 PM

Answers

All replies

  • Hi ,

    Please download and install the drivers from here https://www.microsoft.com/accessories/en-us/d/lifecam-hd-3000

    Even if it says Windows 7 they are good also for Windows 10.

    Regards

    Simon


    If you find that my post has answered your question, please mark it as the answer. If you find my post to be helpful in anyway, please click vote as helpful. Regards Simon Disclaimer: This posting is provided AS IS with no warranties or guarantees, and confers no rights.

    • Marked as answer by findlayoh Tuesday, April 17, 2018 1:05 PM
    • Unmarked as answer by findlayoh Tuesday, April 17, 2018 1:05 PM
    • Proposed as answer by licugud4 Tuesday, April 2, 2019 9:58 PM
    Monday, April 16, 2018 9:44 PM
  • What is the model of your  cpu? What is the error message when you install camera on windows 7 and 8?

    I am not sure if the reason why you can't use hd-3000 camera software on both windows 7 and windows 8 is caused by the model of your hardware.

    You can try to install the driver in compatibility mode.

    You can refer to:

     https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware-winpc/lifecam-hd-3000-windows-10/ce1bb335-ce92-4261-8579-ba9845e1dffb?auth=1


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    Tuesday, April 17, 2018 2:22 AM
  • This approach presented me with 'LifeCam doesn't work on this version of Windows'. I am running Windows 10 Home.
    Tuesday, April 17, 2018 1:14 PM
    1. Locate and right-click on the driver setup file on your PC and click on Properties.
    2. Click on the compatibility tab, check the box Run this program in compatibility mode for, select Windows 8.1/7 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer for the effective changes to take place.

    Simon


    If you find that my post has answered your question, please mark it as the answer. If you find my post to be helpful in anyway, please click vote as helpful. Regards Simon Disclaimer: This posting is provided AS IS with no warranties or guarantees, and confers no rights.

    Tuesday, April 17, 2018 1:37 PM
  • I tried compatibility mode and still get 'LifeCam does not work on this version of Windows message'
    Tuesday, April 17, 2018 2:00 PM
  • This is a Windows 10 issue
    Tuesday, April 17, 2018 3:20 PM
  • where was this moved to?
    Tuesday, April 17, 2018 5:25 PM
  • Hi,

    What is the driver version did you install? 

    You can install all the updates to make your system up to date, update your firmware.

    To do further research, it is suggested that you can provide the setuppi.dev.log, which is located at C:\Windows\INF.


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    Wednesday, April 18, 2018 6:29 AM
  • Microsoft system updates are scheduled to run automatically
    Wednesday, April 18, 2018 12:28 PM
  • Sorry,but I do not see 'setuppi.dev.log
    Wednesday, April 18, 2018 7:00 PM
  • setupapi.dev.log


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    Thursday, April 19, 2018 1:14 AM
  • All I see is ...setupapi.dev & .ev1 & .ev2 & .ev3 & .offline & .setup & .upgrade .... no .log
    Thursday, April 19, 2018 1:23 PM
  • That is what I require, I guess.

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    Friday, April 20, 2018 1:07 AM
  • What should I do at this point?
    Friday, April 20, 2018 5:29 PM
  • As a reminder, this is Windows 10 Home
    Sunday, April 22, 2018 1:02 PM
  • Hi,

    What if you use the build-in camera app that comes with windows 10 in the app list and from the link below , seems that it can work. The LifeCam driver may be automatically installed.

    https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/windows-10-software-for-microsoft-lifecam-hd-3000/20822502-f31d-4edf-b60e-898026d03bc5

    I am running windows 10 enterprise and I can't run the software even in compatible mode,but it can work in Windows 7.Below is the screen shot.


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    Thursday, April 26, 2018 2:25 AM
  • The minute I click 'learn more' I am directed to a forum. The screenshot of the 'Welcome to LifeCam.....' appears in the background for a splitting second. Therefore, I am unable to proceed further.

    Thursday, April 26, 2018 12:29 PM
  • What if you plug the device and open Camera App, seeing if the camera can work.

    Since there is not driver for Windows 10 and 8, I am not sure that if it can be used stably in Windows 10 system. 

    It is suggested that you can contact Answer Forum, since we have limited resource about the device:

    https://answers.microsoft.com/en-us/

    And you can also contact the Microsoft by calling the number shown in the webpage

    Call: 1-800-Microsoft

    1-800-642-7676

    https://www.microsoft.com/accessories/en-us/products/webcams/lifecam-hd-3000/t3h-00011#techspecs-connect


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    Friday, April 27, 2018 1:16 AM
  • Nothing seems to work. Guess I will return the camera and try another. Regret that since my older LifeCam camera (which doesn't work well in 10) was great. Thanks much for your help.

    Larry

    Friday, April 27, 2018 12:18 PM
  • You are welcome and it is my pleasure to help you on the issue.

    Please remember to mark the replies as answers if they help.
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    Saturday, April 28, 2018 1:20 AM
  • I too have this problem. In previous updates to windows 10 all I had to do was unplug the camera, restart the computer and plug it back in but after this latest update it doesn't work at all and I get the error message above in both windows 10 home and pro. I downloaded that windows 7 driver and it didn't work "doesn't work in windows 10". I ran it in administrator mode, I ran it in troubleshooting mode and it decided on windows XP Sp3! still didn't work. Clearly there is no compatible driver for Microsoft's own camera (which is still for sale) on this latest version of windows 10! I had the same thing with my surface pro 3- for several updates of windows 10 it was reporting a Bluetooth serial port emulator was incompatible and I actually had to uninstall and disable this device for several updates to even install the updates. This latest update has finally fixed that problem. I can understand it is difficult to keep updating drivers for old legacy hardware, but why are there problems with Microsoft's own hardware devices, when these devices are not old and still in use? 

    We have two of these cameras, but fortunately we mainly use them with all in one computers whose inbuilt cameras work fine and are adequate to the job, even if lower definition than the LifeCam.


    pidasms

    Tuesday, September 25, 2018 12:49 AM
  • This just don't work. I 've tried it over and over again and I had the same problem as the guy you replied to. So no way this works. I have search a lot and still nothing to be found as a solution. Does anyone know how to solve it or should I just throw my brand new Camera off my window?
    Monday, January 7, 2019 2:40 PM
  • After the latest windows 10 update the lifecam 3000 now installs normally and works!

    I suggest you just unplug the camera, delete its entry from device manager, run a registry cleaner to delete its entry there, restart the computer, run windows 10 update to install the latest updates, restart the computer, then plug the lifecam back in and it should work ( until the next incompatible windows 10 update!).

    Meanwhile my much older Logitech camera has worked with each update so if I buy a new camera guess which brand it will be?


    pidasms

    Tuesday, January 8, 2019 8:43 PM
    1. I have tried more than once to install my new hd-3000 camera software to no avail. Have tried to run as Windows 7 and 8 with no success. I have Windows 10 and have had no trouble install other software. Going to Microsoft site provides me with no download as the camera document states.

    Tuesday, April 2, 2019 9:57 PM
  • Exactly same problem.

    Install says - not compatible with win 10. Learn more sends to a non existing page.

    Wednesday, April 3, 2019 8:02 AM
  • not helpfull at all.

    Saturday, May 4, 2019 5:21 PM

  • Check out these helpful resources for product support:
    Hardware support 
    Call: 1-800-Microsoft
    1-800-642-7676

    Carey Frisch

    Sunday, May 5, 2019 4:21 AM
    Moderator
  • Yet another update to windows 10 to the latest version 1903 and yet again the lifecam driver doesnt work. This time I unplugged it waited and plugged it in again and now it works. This seems to be the procedure with about half the windows 10 updates, the other half it doesnt work at all so I just wait for the next update! Meanwhile my Logitech webcam at work, and the built in cameras on my Surface Pro 3 and my ASUS gaming ultrabook all work fine with each update, which is just as well as I cant unplug the latter 2 to try the same trick! Fortunately my Microsoft Bluetooth mouse, Arcmouse and the Microsoft wireless mouse keyboard combo at work all work fine with each update. Do you have any idea why Microsoft seems to have trouble with lifecam drivers most windows updates? If it was critical I would buy a Logitech one, but as mostly I use Skype on the surface Pro I don't need to. The big advantage of a USB webcam on PC is security, I can either unplug it, which is a pain as its a large case under the desk with over 8TB of harddrives, or simply turn the camera facing backwards to the wall till I want it, then no malware can see me! Not sure why they would want to though!

    pidasms

    Saturday, June 22, 2019 7:08 AM
  • Seems to me Microsoft needs to get its act together. They should not sell hardware that is not compatible with its own Windows10 software. The user should not have to go thru hoops to resolve such problems! 
    Tuesday, November 19, 2019 11:44 AM
  • ít works fine in linux whithout any drivers or settings just plug it in and use thx
    Saturday, March 21, 2020 2:20 PM