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Windows Vista is not a genuine copy (6002) February, 2013

    Question

  • Hi, I'm having the same problem as everyone else.  I just turned on my computer yesterday and it did a few windows updates (I'm guessing) and now it's saying it's not working.  I have a sticker on the left of the desktop cpu but that code is not working (it actually won't even type in on the windows activation screen).    I also uninstalled Microsoft  Visual C)) 2008 X86 9.0.30729.6161 because I saw that someone else did that and it's still not working.  I purchased this from Staples in 2009. It's an HP Pavillion Desktop.  Any help would be greatly appreciated.!   This posting won't let me paste in the diagnostic report so I"ll try again on the next posting.

    Sunday, February 3, 2013 2:11 PM

Answers

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    If you can't access the desktop....
     
    If you do not have access to the Start Button:
     1) Login to Vista and click the option that brings up Internet Explorer.
     2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
     3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
     4) When the program runs, click the “Continue” button, then click the “Copy” button (IGNORE any error messages at this point).
     5) Return to this thread
     6) In a reply post, paste the Diagnostic Report (by right-click select Paste or by using Ctrl+V)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, February 3, 2013 3:19 PM
    Moderator