locked
Diagnostic Report results RRS feed

  • Question




  •  Help, I spoke to microsoft yesterday and they said that the product key that came with my system is valid but everytime I test for to see if it's genuine it comes back as not being valid.  The product key that's on the back of my computer is not the one that I see in my system, but I don't know why that is I bought this computer new and we tried to change it to match the one on the computer but it wouldn't let me change.  Please someone help me with this problem.  Thank you and have a Blessed day!  

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-XTDP7-4TGQD-6Q72D
    Windows Product Key Hash: 16pGZoWQf3m2PNXndo9jNl3JT6I=
    Windows Product ID: 55274-643-9092294-23815
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {FB14910E-9857-43AE-815D-CA8446D0B936}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional with FrontPage - 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FB14910E-9857-43AE-815D-CA8446D0B936}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6Q72D</PKey><PID>55274-643-9092294-23815</PID><PIDType>1</PIDType><SID>S-1-5-21-1844237615-343818398-725345543</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>PCV-RZ36G(UC)</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1004    </Version><SMBIOSVersion major="2" minor="3"/><Date>20030524000000.000000+000</Date></BIOS><HWID>E3B0356F01846052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>C6A694C4C853C</Val><Hash>lsBQBSG9Lw1rMoCO96sJWtfSHqA=</Hash><Pid>54185-640-0416307-17884</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>5A893E4C386FA7E</Val><Hash>iJHCkgR/lSCvjtGp+SwC7ejazDA=</Hash><Pid>81605-319-5934313-65506</Pid><PidType>10</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="17" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 



    Friday, August 22, 2008 1:48 PM

Answers

  • Kamillion46,

    Right now, your Sony computer has a Volume Licensing (VL) edition of XP Pro installed (Line 10), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program, which seems to be the situation in your case.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are upgrade licenses only and can never be used as the orginal or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on the computer, because the current installation of XP is an unauthorized installation.

    Some Good News:  The installations of Office XP Pro w/Front Page and Office 2007 Pro on the computer are Genuine.

    The next step in the process is to look on the computer, or with the materials you received with the computer, or with your retail purchase of Windows, to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or some other version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  In this case we would expect it to read, "Sony."

    4.  DO NOT post the Product Key printed on the CoA.


    It's likely that your Sony came with XP Home Edition or maybe XP Media Center Edition.  If so, that would expolain why the key upater utility did not work because you are trying to genuine-ize an installatin of XP Pro with a product key from XP Home or Media Center, which are different operating systems.

    If that is the case, your best option is to backup and offload your data and then use the recovery solution provided by Sony to reinstall your originally supplied Operating System prined on the CoA to the computer.  That OS will always be genuine on your Sony computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by RickImAPC Friday, August 22, 2008 4:17 PM
    Friday, August 22, 2008 2:59 PM