Workflow issue? RRS feed

  • Question

  • The workflow that we set up to send automatic emails to users when a lead is assigned them is not working.  Our system technician has tried to restart the services and received the following error message:

    "Event Type:        Warning
    Event Source:    MSCRMKeyGenerator
    Event Category:                None
    Event ID:              18948
    Date:                     05/08/2011
    Time:                     15:24:12
    User:                     N/A
    Computer:          CRMWEB
    CrmKeyGenerator has stopped.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp."

    Every time the technician restarts the ‘Microsoft CRM Asynchronous Processing Service’ it generates this error. Not had this error before today.

    Can you please advise?


    Wednesday, August 10, 2011 4:19 PM

All replies

  • Have you tried to reboot the CRM server?  Also, are other workflows functioning correctly?
    Thanks, God bless! Michael C. | Using Win 7, IE9, CRM 4.0 - Rollup 15
    Wednesday, August 10, 2011 4:35 PM
  • We've rebooted the server and still no joy. There is another workflow and this not working either.
    Thursday, August 11, 2011 10:48 AM
  • Have you ever been able to send an e-mail using a workflow?
    Thanks, God bless! Michael C. | Using Win 7, IE9, CRM 4.0 - Rollup 15
    Tuesday, September 27, 2011 9:38 PM