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sad face blue screen on windows phone 8,1 lumia help>?

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okay so ive searched everywhere and still haven't gotten any help. can someone please explain to me how I can unblock my windows phone from this sad face on blue screen of death please!!!!

Sunday, July 26, 2015 9:18 PM

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Follow these instructions https://www.microsoft.com/en-us/mobile/support/faq/?action=singleTopic&topic=FA142987
M.
- Proposed as answer by Danny van DamMVP, Editor Wednesday, August 5, 2015 2:38 PM
- Marked as answer by Danny van DamMVP, Editor Wednesday, August 5, 2015 2:38 PM
Monday, July 27, 2015 6:26 AM
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Also note this forum is for questions related to Microsoft Certifications - not how to fix a Windows Phone
- Proposed as answer by Danny van DamMVP, Editor Wednesday, August 5, 2015 2:38 PM
- Marked as answer by Danny van DamMVP, Editor Wednesday, August 5, 2015 2:38 PM
Monday, July 27, 2015 12:50 PM

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Follow these instructions https://www.microsoft.com/en-us/mobile/support/faq/?action=singleTopic&topic=FA142987
M.
- Proposed as answer by Danny van DamMVP, Editor Wednesday, August 5, 2015 2:38 PM
- Marked as answer by Danny van DamMVP, Editor Wednesday, August 5, 2015 2:38 PM
Monday, July 27, 2015 6:26 AM
0

Sign in to vote
Also note this forum is for questions related to Microsoft Certifications - not how to fix a Windows Phone
- Proposed as answer by Danny van DamMVP, Editor Wednesday, August 5, 2015 2:38 PM
- Marked as answer by Danny van DamMVP, Editor Wednesday, August 5, 2015 2:38 PM
Monday, July 27, 2015 12:50 PM

Answerer