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Unique validation issue RRS feed

  • Question

  • My validation errors started after i reinstalled my laptop. I have the correct key at the bottom of my notebook computer, but it does not work on the media I have which is strange. It is for Windows XP Prof. So I installed XP prof SP2, and used a key that worked, but now this key fails validation. So I tried to change it back to my own key, and it still fails.

    What are my options? Do i now have to format, and reinstall the older version of Xp Prof, or is there a way that I can fix this? It is only the service pack level that differs.

    If the answer is reinstall, where can I get hold of a media kit that is compatable with my key? I supose it will have to be the exact same build number as the one that came with the pc, but i have no idea what that was.

     

    Regards

     

    Monday, July 2, 2007 6:29 AM

Answers

  • Crafty,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, July 2, 2007 2:15 PM
  • Step 1:
    =====

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: SfGKCiC9MTRVs5DwjilJ7yqstuM=
    Windows Product ID: 55274-647-9588401-23543
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {7C749965-FAA3-42BB-9933-0EBC398D331E}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_7E90FEE8-169-80004005_B4D0AA8B-514-
    80004005_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID> {7C749965-FAA3-42BB-9933-0EBC398D331E}</UGUID> <Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS> <Architecture>x32</Architecture><PKey>*****-*****-*****-*****-*****</PKey> <PID>55274-647-9588401-23543</PID><PIDType>1</PIDType> <SID>S-1-5-21-1409082233-1677128483-1060284298</SID><SYSTEM> <Manufacturer>LG</Manufacturer><Model>LS50-E11Z</Model></SYSTEM><BIOS> <Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>MDEMSF08</Version> <SMBIOSVersion major="2" minor="31"/><Date>20040614000000.000000+000</Date></BIOS><HWID> 74843A07018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409 </SystemLCID> <TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid> </msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>114</Result><Products> <Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult> <Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash> vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57989</Pid> <PidType>14</PidType></Product></Products></Office></Software> </GenuineResults>
    =================================
    Step 2:
    =====

    I do have the COA at the bottom of my LG notebook computer.
    Windows XP Profesional 1 -2 CPU
    LG
    Its got the product key on with 2 other numbers and 2 barcodes
    I don't see anything about OEM, but perhaps that is the Branded LG?

    Friday, July 6, 2007 7:02 AM
  • Crafty,

    Right now, your LG LS50 laptop computer has a Volume Licensing edition of XP Pro installed (Line 11), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Office Pro 2003 installation is showing as Nongenuine (Office status:  114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand a genuine copy or a refund.  Or you can participate in the Genuine Office offer.  In any case, please uninstall the nongenuine installation of Office as soon as possible.

    It is almost a certainty that the computer is still properly licensed to run the copy of Windows XP Pro that it shipped with from LG.  The best solution to the problem would be to contact LG tech support or customer service to obtain a set of Recovery CDs to help put that installation of XP Pro back onto the computer.  Please consult LG tech support documentation for instructions on how to do this:   http://www.lge.com/support/main.jhtml

    Friday, July 6, 2007 4:08 PM

All replies

  • Crafty,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, July 2, 2007 2:15 PM
  • Step 1:
    =====

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: SfGKCiC9MTRVs5DwjilJ7yqstuM=
    Windows Product ID: 55274-647-9588401-23543
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {7C749965-FAA3-42BB-9933-0EBC398D331E}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_7E90FEE8-169-80004005_B4D0AA8B-514-
    80004005_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID> {7C749965-FAA3-42BB-9933-0EBC398D331E}</UGUID> <Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS> <Architecture>x32</Architecture><PKey>*****-*****-*****-*****-*****</PKey> <PID>55274-647-9588401-23543</PID><PIDType>1</PIDType> <SID>S-1-5-21-1409082233-1677128483-1060284298</SID><SYSTEM> <Manufacturer>LG</Manufacturer><Model>LS50-E11Z</Model></SYSTEM><BIOS> <Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>MDEMSF08</Version> <SMBIOSVersion major="2" minor="31"/><Date>20040614000000.000000+000</Date></BIOS><HWID> 74843A07018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409 </SystemLCID> <TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid> </msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>114</Result><Products> <Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult> <Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash> vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57989</Pid> <PidType>14</PidType></Product></Products></Office></Software> </GenuineResults>
    =================================
    Step 2:
    =====

    I do have the COA at the bottom of my LG notebook computer.
    Windows XP Profesional 1 -2 CPU
    LG
    Its got the product key on with 2 other numbers and 2 barcodes
    I don't see anything about OEM, but perhaps that is the Branded LG?

    Friday, July 6, 2007 7:02 AM
  • Crafty,

    Right now, your LG LS50 laptop computer has a Volume Licensing edition of XP Pro installed (Line 11), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Office Pro 2003 installation is showing as Nongenuine (Office status:  114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand a genuine copy or a refund.  Or you can participate in the Genuine Office offer.  In any case, please uninstall the nongenuine installation of Office as soon as possible.

    It is almost a certainty that the computer is still properly licensed to run the copy of Windows XP Pro that it shipped with from LG.  The best solution to the problem would be to contact LG tech support or customer service to obtain a set of Recovery CDs to help put that installation of XP Pro back onto the computer.  Please consult LG tech support documentation for instructions on how to do this:   http://www.lge.com/support/main.jhtml

    Friday, July 6, 2007 4:08 PM