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Getting "Not Genuine" Dialog --- installed from MSDN Subscription at least a year ago RRS feed

  • Question

  • I am a MSDN subscription holder.  I installed Windows 7 using the iso from the MSDN site at least a year ago.  The "NOT GENUINE" dialog has been appearing for about a month.

    Unable to update key from Control Panel -> System because system is showing activated and genuine in this dialog.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-V9488-FGM44-2C9T3
    Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
    Windows Product ID: 00426-OEM-8992662-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {ACF0E614-659F-4A11-BECF-95DF9FD23787}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ACF0E614-659F-4A11-BECF-95DF9FD23787}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3708414997-2078252201-339875877</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Z400 Workstation</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786G3 v03.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20110610000000.000000+000</Date></BIOS><HWID>1C2E3907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600010-02-1033-7601.0000-1602012
    Installation ID: 005705310935917533457204677305544532685273600284501710
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2C9T3
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 5/1/2014 7:44:26 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000001
    Event Time Stamp: 4:24:2014 19:29
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe


    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAEAAQABAAAAAgABAAEACrbAacTKFT9GvIQ0NIJG8WTNLk539oBViNFGTuqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM TYLSBURG
      FACP HPQOEM TYLSBURG
      HPET HPQOEM TYLSBURG
      MCFG HPQOEM TYLSBURG
      ASF! HPQOEM TYLSBURG
      TCPA HPQOEM TYLSBURG
      SLIC HPQOEM SLIC-WKS
      DMAR HPQOEM TYLSBURG
      SSDT INTEL PPM RCM 

    Thanks for your help.

    Thursday, May 1, 2014 1:15 PM

Answers

  • Tampered File: %systemroot%\system32\wat\watadminsvc.exe

    It looks like the WAT update is damaged.

    see if this cures it...

    Close all open windows.

    Open an Elevated Command Prompt window, and type the following command

    wusa /uninstall /kb:971033

    and hit the Enter key

    Accept the warnings/confirmations, and wait for it to complete

    copy and paste the output (if any) from the command prompt window to a reply here,

    Reboot

    reinstall the update from http://support.microsoft.com/kb/971033

    Reboot

    run another MGADiag report, and post it.



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, May 1, 2014 4:17 PM
    Moderator

All replies

  • Tampered File: %systemroot%\system32\wat\watadminsvc.exe

    It looks like the WAT update is damaged.

    see if this cures it...

    Close all open windows.

    Open an Elevated Command Prompt window, and type the following command

    wusa /uninstall /kb:971033

    and hit the Enter key

    Accept the warnings/confirmations, and wait for it to complete

    copy and paste the output (if any) from the command prompt window to a reply here,

    Reboot

    reinstall the update from http://support.microsoft.com/kb/971033

    Reboot

    run another MGADiag report, and post it.



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, May 1, 2014 4:17 PM
    Moderator
  • Thanks for the info.  I did what you said.... here's the MGADiag report... It looks better (no "File Scan Data")...finger's crossed... thanks again.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-V9488-FGM44-2C9T3
    Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
    Windows Product ID: 00426-OEM-8992662-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {ACF0E614-659F-4A11-BECF-95DF9FD23787}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ACF0E614-659F-4A11-BECF-95DF9FD23787}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3708414997-2078252201-339875877</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Z400 Workstation</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786G3 v03.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20110610000000.000000+000</Date></BIOS><HWID>1C2E3907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600010-02-1033-7601.0000-1602012
    Installation ID: 005705310935917533457204677305544532685273600284501710
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2C9T3
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 5/2/2014 8:14:05 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:1:2014 19:44
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAEAAQABAAAAAgABAAEACrbAacTKFT9GvIQ0NIJG8WTNLk539oBViNFGTuqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM TYLSBURG
      FACP HPQOEM TYLSBURG
      HPET HPQOEM TYLSBURG
      MCFG HPQOEM TYLSBURG
      ASF! HPQOEM TYLSBURG
      TCPA HPQOEM TYLSBURG
      SLIC HPQOEM SLIC-WKS
      DMAR HPQOEM TYLSBURG
      SSDT INTEL PPM RCM 


    mthgk

    Friday, May 2, 2014 1:16 PM
  • That ;ooks fine to me, at least - you should no loger be getting notifications.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, May 6, 2014 2:44 PM
    Moderator