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Not Genuine-- MGA Report

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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B7F3BAAD-8F0D-405A-B272-9420F62D7015}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\TP\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B7F3BAAD-8F0D-405A-B272-9420F62D7015}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3390433620-4091189723-286363123</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ61 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20100125000000.000000+000</Date></BIOS><HWID>2D2C3307018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7601.0000-1372013
Installation ID: 011120421735436921438201768295602370923484793985393164
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 2
Trusted time: 6/20/2013 7:00:28 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:15:2013 23:33
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEAeqgkdaao4idU+epxvoRKPl5zigxSpBh5

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP 363F
FACP HP 363F
HPET HP 363F
BOOT HP 363F
MCFG HP 363F
SLIC HPQOEM SLIC-MPC
SSDT AMD PowerNow

Thursday, June 20, 2013 11:02 AM

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Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed.

The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.

In such circumstances, the only things you can do are

1) recreate the Licensing Store - in case it's a minor software problem causing the misread

2) try updating the BIOS to the latest available Vista-compliant one, from the manufacturer's website

3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table

4) a reformat and reinstall using the manufacturer's recovery media

5) purchase a new license for Windows (or a new computer)

There *may* be an alternative solution though, if you are patient and persistent.

Attempt Telephone
Activation, and speak to an operator - they will tell you that your current Key
is blocked (they should then ask for confirmation of your Product Key). Explain
to them your problem, that you need to change the Key to the one on your sticker,
but that the sticker is unreadable (could they please supply a replacement
Key?). Hopefully they will ask for documentary proof of the sticker, in the
form of an email with a picture of the affected sticker - and you can proceed
from there.

Sometimes it takes two or three calls before you get an operator who actually knows and uses
this procedure - but I know that it can and does happen.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.
- Proposed as answer by Noel D PatonModerator Tuesday, June 25, 2013 9:14 PM
- Marked as answer by Noel D PatonModerator Tuesday, July 2, 2013 7:05 PM
Monday, June 24, 2013 9:25 PM

Moderator

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You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.

You may need to activate by phone.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.

Friday, June 21, 2013 9:12 PM

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Hi thanks!

I've located where the product key is located (on shell of my laptop) however, I've had it for many years and the letters/numbers have rubbed off. What else can I do?
- Edited by RachelP89 Sunday, June 23, 2013 10:43 PM Googled how to find system's link but can't identify the product key
Sunday, June 23, 2013 9:58 PM
0

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Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed.

The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.

In such circumstances, the only things you can do are

1) recreate the Licensing Store - in case it's a minor software problem causing the misread

2) try updating the BIOS to the latest available Vista-compliant one, from the manufacturer's website

3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table

4) a reformat and reinstall using the manufacturer's recovery media

5) purchase a new license for Windows (or a new computer)

There *may* be an alternative solution though, if you are patient and persistent.

Attempt Telephone
Activation, and speak to an operator - they will tell you that your current Key
is blocked (they should then ask for confirmation of your Product Key). Explain
to them your problem, that you need to change the Key to the one on your sticker,
but that the sticker is unreadable (could they please supply a replacement
Key?). Hopefully they will ask for documentary proof of the sticker, in the
form of an email with a picture of the affected sticker - and you can proceed
from there.

Sometimes it takes two or three calls before you get an operator who actually knows and uses
this procedure - but I know that it can and does happen.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.
- Proposed as answer by Noel D PatonModerator Tuesday, June 25, 2013 9:14 PM
- Marked as answer by Noel D PatonModerator Tuesday, July 2, 2013 7:05 PM
Monday, June 24, 2013 9:25 PM

Moderator

Answered by:

Not Genuine-- MGA Report

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