Internet Explorer hangs after "Save" or "Save and Close" an Invoice product RRS feed

  • Question

  • Hello,


    for a few days I'm plagued by the following problem with Dynamics CRM 3.0:


    If I change something in an invoice or order product and click on "Save" or "Save and Close" every approx. four or five tries my Internet Explorer hangs and i have to quit the IE process.  I'm using IE 7.


    I tried this on a few other PC`s with IE 7 with same Result. Then tried it on a PC with IE 6 and it works. So I deinstalled the IE 7 on my PC to get back the good old version 6. BUT the problem is still existing! =(


    Have anybody an idea what is provoking this issue?


    Thank you in advance!



    Thursday, October 9, 2008 12:17 PM


All replies

  • possibly have any IE add-ins?

    have you added the CRM server to your trusted sites?

    have you disabled pop-up blockers (ie. google)?


    Thursday, October 9, 2008 12:24 PM
  • Hi ibbz,


    1. I just have the IE Developer bar, but I tried it on PC´s without any add-in.

    2. Yes

    3. Yes

    Thursday, October 9, 2008 12:40 PM
  • Maybe some helping information:


    The new values i typed in will be saved. But then the IE crashes =(

    Friday, October 10, 2008 8:31 AM
  • I have the same problem, but with version 4.0. I can add accounts and contacts, but IE hangs when I add a workflow, task, lead or quote. I'm running IE 7 and XP.

    Monday, October 20, 2008 4:19 PM
  • I'm having a similar problem with Internet Exlorer hanging after "Save" for a customized entity.   We have several Iframes on the form, could this be a factor?
    Thursday, January 22, 2009 7:05 PM
  • We are facing the same issue with a customized entity on IE 7.0 and CRM 4.0

    Actually we found the issue is related to the OnLoad event and iFrame placed in the entity module but just in particular conditions, that is:
    - if we activate the OnLoad event and we have an iframe in the first tab with "about:blank" url the system hangs at Save, but not at Save and Close (that means the OnLoad event is causing the hang)
    - if we deactivate the OnLoad event and we have no iframe in the first tab (but several in the other tabs) the system at Save works fine
    - if we deactivate the OnLoad event and we have an iframe in the first tab with "about:blank" url the system hangs at Save, but again not at Save and Close
    - if we deactivate the OnLoad event and we have an iframe in the first tab with url like "http:www.google.com" the system at Save works fine !

    We suspect the standard CRM code that is executed at OnLoad event while the entity is being saved & then reloaded puts Internet Explorer 6.0 or 7.0 in troubles

    Hope this can help to identify the issue
    Wednesday, April 15, 2009 4:38 PM
  • Hi all

    we found the solution to our problem, just applying what is described here:


    Hope this can also solve yours
    Thursday, April 16, 2009 12:10 PM