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Unauthorized changes! RRS feed

  • Question

  • Hey, for about 2 days now I have been getting the unauthorized changes message. The solution guide does not help...I have non of the programs listed installed on my machine and I know I  havnt made any changes to the computer myself. Here is my diagnostic report:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004d401
    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {BA322145-FCCE-4988-A072-014DCAF1C0A9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error: M:20090422134105742-
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BA322145-FCCE-4988-A072-014DCAF1C0A9}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3283291885-3101611131-3029339710</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20080627000000.000000+000</Date></BIOS><HWID>B8313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57220</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAE0IAAAAAAAAYWECAARw0YC4tyvnyb/JARhy9171jCizkdIEkQaJZ672nEn/CcY4PyHXK7SvTSKsRS2YrttpZzNGs0Qvatypa1F0H9Oh+hJEw7XKSAShRbclpgeAT0iviP8Hwb9EEI8V1mjkjzXhcq94m48ceJqGOPu1UvB7bxiIfUEtgIRGphkOSa+EGUYcOX5/UvkAHnVxUFe/CarAhO73oJwYTKgykpsbJiscvAYWgzyFZ0z79y0OKm53Bw867hHNE43WvZqUI0Rf1MqA3D5sWfEw7WeNfzOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwYcvde9Ywos5HSBJEGiWeu7L0J/c42HambkbJIB76J3AepffBQNsAKDcw/tNyktfcUI3Tw8A4p035EFwEhEbHhAP5HLkDCprIJ6PoP3JaKm5P6AP0nxF+qLf25zZoCwNb7tVLwe28YiH1BLYCERqYZDkmvhBlGHDl+f1L5AB51cVBXvwmqwITu96CcGEyoMpKbGyYrHLwGFoM8hWdM+/ctgV+5kNkO9/d8+V0OdFV7/ZoayoauFCIvj8LRkH4zhiIzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMGHL3XvWMKLOR0gSRBolnrmFzC1CQsZgWACsLQ+0qec1eanZb3d2zb6/KR9sRPR5hPGYiGfElLpbaiGwLNp2vQiyr4BR//3WRZZBNzZW62EsG1TrPLPe/1nYysgdr3Hdbdw0/pgklHNnewY9kx1q4Km9Rrw0S7M4/HRDrPHnGUwBQfGFx/fxqQlaOtMWZ2Kjcbgxuxl0kUGXogPxno+DM4TemkoeFWoLCS9oPMFLtFF/zTX6H4yxMWRGUnZkCNECIM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDBhy9171jCizkdIEkQaJZ656Zqp8nwqYPmsWxx6MhSZ/tVBWIftKyax6Jr3eVUcEQhQjdPDwDinTfkQXASERseHcQFU6ginPqrfIz3WNDIOpk/oA/SfEX6ot/bnNmgLA1vu1UvB7bxiIfUEtgIRGphkOSa+EGUYcOX5/UvkAHnVxUFe/CarAhO73oJwYTKgykpsbJiscvAYWgzyFZ0z79y2BX7mQ2Q7393z5XQ50VXv9mhrKhq4UIi+PwtGQfjOGIjOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(20, 1) Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.Dictionary'

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJRkgyKftsBszMCyCiVsPEaDRAIGpJT78vSi8bwv9tesViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   M08    
      FACP DELL   M08    
      HPET DELL   M08    
      BOOT DELL   M08    
      MCFG DELL   M08    
      SLIC DELL   M08    
      OSFR DELL   M08    
      SSDT PmRef CpuPm

    All help will be greatly appreciated, thanks in advanced!

    Joe

    ps - joehowes123@hotmail.com
    Thursday, April 23, 2009 7:17 AM

Answers

  • Hello Joe,

      It sounds like you may have read read the information I normally supply for the 0xc004d401 error code, but be aware that the list of incompatible software is just the ones Microsoft has confirmed, so far.  There is so many programs out there that we, unfortunatly, couldn't test it all. Vista has been out long enough, however, that most current software should be written to be compatible. I recommand checking the website of as many of your programs, as you can (emphasize on programs from small or unfamiliare companies) The website should specificaly state support for Vista.  In the process, check the sites to also make sure you have the most recent version and/or patches for the software.

      In addition, I am seeing this issue, more and more, being caused by malware infection (malware causes the issue by doing, on purpose, the same thing which incompatible programs tend to do, by accident). So if you have cleared all your software, your next step would be looking for infections (I recommend sanning with more then one Anti-Virus program because, I have found that no single one can catch everything).


    Thank you,
    Darin MS




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    • Marked as answer by Darin Smith MS Thursday, April 23, 2009 10:37 PM
    Thursday, April 23, 2009 10:37 PM